How Pylon adopted Agentic Support

Customer knowledge bases are self-service libraries where customers can find instant answers to product questions. Learn how they can reduce ticket volume for your support team, how to structure an effective knowledge base, and how to write clear content that actually helps you deflect questions.

Track, analyze, and improve customer success with the right metrics. Learn how Pylon helps you boost retention and growth with smarter dashboards.

Need to create FAQ pages for customers? Our guide shows you how to plan, write, and design an effective FAQ page that reduces support load.

Discover how to create a winning customer experience strategy. Learn about key steps, essential elements, important KPIs, and best practices for growth.

In B2B support, you need conversational AI that can do more than deflect issues. We'll compare top conversational AI platforms for customer service and discuss B2B-specific features to look out for.

Learn how to build a personalized customer experience for strong relationships, using new strategies, best practices, and examples from leading brands.

Looking to switch from Zendesk? See 14 alternatives, including best features, pros, & cons of each to find your fit.

Learn how AI and automated workflows handle repetitive customer support tasks like ticket routing, response suggestions, and team escalations.

Explore essential knowledge base templates for SaaS. This guide helps B2B support managers customize templates and offers best practices for success.

Explore SLA best practices designed for B2B support leaders. Learn how to create service level agreements that set expectations, and manage them at scale.

Learn how a strong voice of the customer strategy can drive startup growth. This guide covers top methods and tools for turning feedback into action.

This B2B guide on how to track support metrics explores key KPIs, tracking methods, and how to use data to improve customer support performance.

Customer success software helps you track B2B account health, prevent churn, and manage post-sales relationships through unified data and automated workflows.

Build a strong customer feedback loop that uncovers valuable insights, improves customer experiences, and helps teams act on feedback faster.

A guide to B2B customer experience: what it is, why it matters, and how teams can build more supportive customer journeys, from purchase to renewal.

AI support systems automate busywork for your support team and connect support data with customer health signals to drive retention and customer success.

Support tickets contain critical signals about customer health, but most teams treat them as isolated incidents rather than strategic retention data. Customer success platforms with 360-degree views can help you use your support data to predict churn before it happens.

AI ticketing systems are transforming customer support with automated tagging, intelligent routing, and drafted responses. This guide compares the top platforms for 2026 to help you choose the right one for your team.

Learn how helpdesk software centralizes your support channels, so you can manage all customer issues from a unified platform.

Last week, we hosted a webinar with our customers from AssemblyAI and Aptible. They shared their successful migration stories from Zendesk to Pylon, the challenges they faced with legacy systems, and practical advice for evaluating and implementing a new support platform.

The best AI knowledge bases detect duplicate content, identify knowledge gaps, and can automatically generate articles from your support interactions. Learn more about AI knowledge base software and how to choose the right platform for your team.

AI in SaaS is changing customer success. Learn key benefits, major challenges, and real use cases for AI-powered software-as-a-service platforms.

In B2B support, AI agents can understand, respond to, and resolve issues using conversational AI. Learn how they handle complete customer interactions from start to finish.

Email ticketing systems turn messy inboxes into organized support operations. The best platforms use AI to route tickets intelligently, draft contextual responses, and provide unified customer context to help B2B teams resolve issues significantly faster. This guide covers everything from choosing the right platform to implementing automation that scales.

We recently hosted a webinar to launch our new product, Product Intelligence. Learn why we built it and how it works.

Support volumes keep ticking up, but you don't have the budget to proportionally scale your team. Learn how AI ticket deflection can help your team cut support requests by up to 60%.

Learn what customer retention is, why it matters, and which metrics to track. Then, discover strategies to boost loyalty and long-term business success.

Learn seven simple steps to improve customer onboarding. Plus, discover best practices and AI solutions to increase retention and boost customer success.

Discover key methods and strategies for predicting and managing customer churn. Learn how to improve retention and support sustainable business growth.

Find out what key insights and customer retention strategies can help your company drive business growth and manage churn.

Perfect the customer lifecycle from awareness to advocacy. Learn the five stages, analysis tools, and best practices to boost satisfaction and growth.

Discover what customer churn is and what causes it. Then, learn how to measure, predict, and reduce churn to boost retention and growth for your company.

Learn about chatbots vs. conversational AI, their different features, and real use cases to improve customer support and streamline operations.

B2B support is moving into Slack, where customers already work. This comprehensive guide compares six leading support platform with Slack integrations to help you choose the right fit for your team.

Learn the benefits of multilingual customer support, where it’s most needed, and best practices to boost customer satisfaction and business growth.

The top customer success platforms integrate customer success workflows with your support data, so you can proactively manage your accounts. Discover the best tools for B2B post-sales teams.

This comprehensive guide analyzes the top 10 customer support tools for 2025, providing specific pricing, G2 ratings, feature comparisons, and implementation timelines to help businesses choose the right platform for their needs.

The top knowledge management platforms today use AI to automatically write articles from your support interactions. Discover which platforms offer true automated content generation, how to implement knowledge management that actually scales, and why leading B2B companies are switching to AI-native solutions.

AI that transforms scattered feature requests into business insights that drive the product roadmap.

Learn how effective customer support saves time and improves outcomes. Discover key principles and strategies to boost customer satisfaction and loyalty.

In this knowledge base guide, you’ll learn how to implement a successful knowledge management strategy that supports strong customer relationships.

Learn about the time to resolution metric: what it means and why it matters. Plus, find best practices to improve efficiency and customer satisfaction.

Discover how AI ticketing systems and automation boost efficiency and enhance customer service. Learn benefits, use cases, and best practices.

Most companies treat support and customer success as separate silos. This guide shows how to unify support data with customer success workflows, using AI to surface at-risk accounts and prioritize interventions that drive measurable retention outcomes.

Discover seven key differences in customer success versus customer support roles, and how collaboration across teams can drive growth and retention.

Customer success is a role and a mindset. Learn why it matters, as well as key strategies and tips to boost customer satisfaction and grow your company.

Zendesk's hidden costs, complex setup, and lack of native Slack support are pushing B2B companies to explore alternatives. Modern platforms can be set up in days instead of months, offer better support and user experience, and have native integrations with the tools your team already uses. Here's everything you need to know about making the switch for 2026.

Learn how to turn Slack into a powerful ticketing system in 2025 with integrations, automation, and best practices for support teams.

The best B2B customer support platforms for 2026 meet customers in Slack, Teams, and Discord while providing unified account views, intelligent automation, and real-time collaboration. Research shows modern platforms deliver 315% ROI with sub-6-month payback periods when chosen correctly. Learn which features matter most and how to evaluate platforms for your specific B2B needs.

Zendesk pioneered helpdesk software, but the platform hasn't kept pace with how modern B2B teams actually work. While Zendesk forces context-switches and charges premium prices for basic features, newer alternatives integrate natively with Slack, Discord, and Teams—delivering better experiences with transparent pricing.

The right Slack integration transforms scattered customer conversations into streamlined support experiences. This comprehensive guide compares the top 6 platforms—from modern omnichannel tools like Pylon to traditional tools like Zendesk—to help you choose the best fit for your team size, budget, and support strategy.

Modern B2B customers expect support where they already work: in Slack. This guide shows you how to build scalable support operations using Slack-native platforms that provide full ticketing capabilities, intelligent routing, and omnichannel capabilities while eliminating context=switching for customers and your team.

Transform Microsoft Teams into a powerful helpdesk platform with conversational ticketing, automated SLA management, AI agents, and advanced ticket routing for enhanced B2B customer support.

Modern B2B customer support has evolved beyond email ticketing—your customers expect seamless support through Slack, Microsoft Teams, and the channels where they already work. This comprehensive guide reviews 10 leading platforms, compares their capabilities for handling complex B2B accounts, and provides a practical framework to help you choose the best customer support software for your team's specific needs.

Learn how to transform Slack from a chat tool into a scalable customer support platform that delivers responses in minutes, not hours. This comprehensive guide covers the integrations, workflows, and strategies that B2B companies use to resolve tickets entirely inside Slack—without sacrificing the structure and analytics of traditional help desks.

Comprehensive 2025 pricing comparison of 18 leading customer service and support tools including Zendesk, Intercom, HubSpot, Front, Gorgias, and Chatwoot. Compare features, pricing tiers, free trials, and enterprise options to find the perfect customer support solution for your business needs and budget.

Discover the top 7 Slack integrations for customer support in 2025 that reduce response times by 60% and boost satisfaction by 40%. Compare Pylon, Zendesk, Intercom, and other leading platforms to find the best Slack integration for automating support workflows and managing SLAs directly in your workspace.

Today's leading B2B teams are handling 10x more tickets with the same headcount by combining AI-powered automation, strategic self-service, and intelligent workflows. Here's how to build a support operation that actually scales with your business.

Discover the leading support platforms for knowledge bases in 2025, featuring top-rated tools like Pylon, comparison tables, AI features, and expert insights for B2B support teams.

Discover how leading B2B companies use AI to automate routine support issues, build smarter knowledge bases, and deliver personalized customer support at scale. This guide explains proven strategies for implementing AI in your support organization, from choosing the right platform to measuring ROI.

Fragmented tools create blind spots that cost B2B companies 15-20% in potential revenue growth. When support tickets live separately from customer success workflows and account data, teams miss churn signals, duplicate work, and lose expansion opportunities. Learn how unified platforms give every team member complete customer context to drive retention and revenue.

Learn how building scalable support models boosts customer satisfaction. Improve efficiency and drive growth while maintaining high support quality.

Learn how to build a winning customer success playbook. Find out what elements to include, and discover tips for boosting retention and avoiding mistakes.

Discover how AI help desks boost efficiency and reduce costs. Learn about their features and benefits, and see how they provide quality customer support.

Find out how to create customer feedback surveys that provide valuable insights. Learn what questions to ask and which formats are most effective.

Discover how AI is transforming customer support. We’ll cover benefits, best practices, and examples to help you implement AI successfully.

Your customers are reaching out across multiple channels, but your support team is drowning in disconnected tools and fragmented conversations. Learn how omnichannel support platforms unify communication channels, leverage AI to route tickets intelligently, and help B2B teams deliver consistent experiences that drive satisfaction and retention.

Zendesk's complex interface and fragmented experience are costing support teams weeks in training time and thousands in hidden costs. Discover 6 modern alternatives that reduce onboarding from weeks to days, cut costs by 40-60%, and deliver intuitive user experiences that actually empower your team instead of slowing them down.

Modern support teams need knowledge base tools that plug directly into Slack, Discord, and Microsoft Teams while delivering fast, AI‑powered answers. This guide compares the top 7 options so you can choose a solution that scales with your team and workflows.

tl;dr: We've raised $31M in Series B funding co-led by a16z and Bain Capital Ventures, bringing our total funding to $51M. With 750+ customers and 2 years of 5x+ YoY revenue growth, we're scaling our vision to become the first AI-powered operating system for B2B support.

Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.

Colby Orona is in the 🔆 Spotlight 🔆! Colby is currently the Director of Customer Experience at SkillGigs. He has over a decade of experience in the customer success, recruiting and account management space. We are excited to spotlight Colby today!

AI-powered features that transform your unstructured conversational data into key signals to take action on.

See best practices for B2B customer service, including key channels, metrics to track, & more.

We go over 50+ customer support statistics & trends for 2025. Learn about technology, metrics, & more.

Learn what customer support KPIs your B2B business needs to track to ensure success.

We go over how you can support your customers through Discord, including how to set it up, best practices, benefits, and important drawbacks to consider.

We go over how to setup a shared inbox in Gmail, including everything from shared logins to advanced software solutions.

We go over what a shared inbox is and the best software that makes implementing one easy.

Learn what omnichannel customer support is, with examples and strategies to deliver seamless experiences across every channel.

We go over what an internal knowledge base is, how it can save your team time, & how to set one up.

We go over what customer success is, why it's important, & best practices for creating an impactful & scalable strategy.

We go over key features of Pylon's AI knowledge base software, like Knowledge Gaps & Copilot that can automatically uncover missing topics & generate articles based on customer conversations.

We go over what omnichannel chat is, benefits of it, best practices for implementing, and case studies of successful companies.

We go over the best SaaS help desk software & ticketing systems, including key features, benefits, & drawbacks of each.

We go over what knowledge base articles are & how to create effective KB articles that actually deflect support tickets.

This guide breaks down everything you need to know about Slack email integration. Learn how to set it up, its benefits, best practices, and how Pylon uses integration to supercharge your customer support.

We go over how you can scale B2B customer support, including everything from expanding staff to using AI.

In this guide, we’ll show you how to integrate Hubspot & Slack and how to use it effectively to boost collaboration across marketing, sales, and service teams.

Learn how to provide professional customer support on Discord with AI, ticketing, and community strategies. Scale efficiently with Pylon.

We take you through the steps to set up your knowledge base & share best practices for creating one that keeps your customers—and your support team—happy.

We go over the best AI customer support software currently available, including what AI features they have, benefits, and drawbacks.

Learn how AI-powered customer support reduces response times by 97% and achieves 50% automated resolution rates with real case studies, implementation guides, and ROI analysis for B2B companies in 2025.

The first AI support agent built for B2B companies.

Learn how Pylon's Service Level Agreement (SLA) system helps B2B support teams manage and optimize customer response times across multiple communication channels, ensuring consistent service quality and customer satisfaction.

Learn how B2B companies are scaling customer support over Slack. The complete guide to Slack-based support tools in 2025.

This guide reviews the best help desk software and ticketing systems, including the top features and biggest drawbacks of each, to help you find your fit.

Definitive guide on how AI can transform Slack-based support by automating up to 80% of routine interactions, providing instant responses, and intelligently triaging complex issues to human agents while maintaining quality and efficiency.

Discover the top 15 Zendesk alternatives in 2025. Compare pricing, G2 ratings, and features of leading customer support platforms including Pylon, HubSpot, Zoho Desk, and more.

Practical, actionable approaches with 5 specific recommendations for technology platforms, team training, and performance measurement to ensure successful omnichannel support.