Every new message in a linked Telegram chat automatically becomes a Pylon issue, so conversations happening in Telegram land in the same queue your team already works from.
Full bidirectional syncing keeps Telegram and Pylon in lockstep — messages, files, and reactions flow both ways, so your team can respond from Pylon and customers see it in Telegram.
Link Telegram chats to existing accounts or spin up new accounts directly from a chat, keeping every customer's history connected in one place.
Once an issue is created, every Pylon feature is available to triage, assign, and resolve it. Filter by Issue Source or spot the Telegram logo to find these conversations at a glance.
From your Pylon dashboard, open the App Directory, click the Telegram integration, and complete the one-time, org-level connection.
Each user links their own Telegram account on the Telegram Integrations page.
On the Accounts page, use the Add Account button to link Telegram chats to existing accounts or create new accounts directly from a Telegram chat. New messages in linked chats will then create issues automatically.
Yes. There's an org-level connection (done once by an admin) and a personal account connection that each user completes individually.
You link chats to existing accounts on the Accounts page. New accounts can be created directly from a chat.
Any new message automatically creates a Pylon issue, joining your support queue alongside all other channels.
Full bidirectional sync includes messages, files, and reactions — consistent across Telegram and Pylon for both sides.
Pylon supports linking individual Telegram chats to accounts. Combine with other channels for broader group support coverage.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
