Pylon for enterprise

Built for enterprises. Loved by support teams.

See how Pylon delivers security approvals, operational controls, and agentic workflows your team needs without the complexity that slows you down.

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Why modern enterprises choose Pylon

Manage customer data with confidence

Enterprise-grade security and compliance that passes your toughest audits, without the procurement headaches.

SOC 2 Type II, GDPR, HIPAA compliant with BAA available

SSO and SCIM provisioning synced with your identity provider

Comprehensive audit logs and complete security documentation

Granular RBAC with custom roles and PII redaction

Handle enterprise complexity with ease

Support multiple products, teams, regions, and customer segments on one platform.

Multiple chat widgets for different products and customer segments

Team SLAs and workforce management for capacity planning

Data warehouse sync and native integrations with your stack

Custom domains and branded customer portals

Enterprise analytics and reporting capabilities

Do more with the team you have

Scale your support operations without exploding headcount. Unlike legacy platforms, Pylon AI is built in - not bolted on.

AssemblyAI automatically resolves 50% of eligible tickets

Builder.io reduced automation complexity by 90% in weeks

Sardine supports 6x the business volume with the same team

Specialized AI agents and assistants working together to resolve, route, & triage

Migrate with zero downtime, zero risk

We've migrated 300+ companies off Zendesk, Intercom, and Salesforce Service Cloud in 2025 alone.

Typical go-live in 2-4 weeks, not quarters

Dedicated CSM from day one

Professional services team for complex implementations

Zero downtime migrations with full data transfer

Expert guidance on workflows and best practices

"We're still the same size team, but we're supporting 6x the business volume. Pylon isn't just a tool. It's a partner and a copilot. It keeps our teams connected, our customers supported, and our business moving."

Duke Puniani

Head of Post-Sales, Sardine

Professional Services

We can work with you to ensure successful deployment through tailored implementation support — from strategic guidance to hands-on assistance based on your specific needs.

Professional Services is available exclusively for annual Enterprise customers and requires a dedicated point of contact. Scope limited to out-of-the-box Pylon capabilities.

Our Professional Services team can help with:

Best practice recommendations and architecture guidance

Team training and enablement

Platform configuration support and workflow optimization

Integration setup consultation

Optional

Add-on service available:

Data migration to import historical tickets from your previous system

*Implementation support is available exclusively for annual Enterprise customers and requires a dedicated point of contact. Scope limited to out-of-the-box Pylon capabilities.