Every Pylon customer gets pre-built dashboards for support, CSAT, AI agent performance, and accounts — automatically, with no setup required. Open analytics and your data is already there, organized the way your team needs it. No blank-slate configuration. No wasting time recreating a dashboard you've built before.
Pre-built dashboards are a starting point, not a ceiling. Clone any dashboard and AI can customize it — add metrics, change chart types, apply filters, build formulas. Teams with specific reporting requirements can build exactly what they need without touching the defaults. Organize and share dashboards exactly how you want.
The core metrics your support leadership needs to run the team and SLA adherance: ticket volume trends, resolution rates, response time, and backlog health. Track what's growing, what's stalling, and where your team needs attention.
Measure your AI where it actually matters: how often it resolves without human involvement, how that compares to human performance, and whether adding AI made your team faster.
For CS and account management teams: understand what's happening across your book of business, not just inside your support queue. Connect support patterns to account health before problems escalate.
Pylon Analytics includes pre-built dashboards for support, CSAT, AI agent performance, and accounts, so teams can start tracking performance without building reports from scratch. Support leaders can monitor response speed, ticket volume trends, resolution rates, backlog health, and AI impact in one analytics experience.
Yes. Pylon Analytics helps support teams track core performance metrics like response times, CSAT, ticket volume, backlog health, and SLA adherence from the same reporting experience. Teams can use pre-built dashboards out of the box and apply filters to understand performance by time period, team, issue type, or customer segment. Pylon-owned
Yes. Pylon Analytics includes pre-built dashboards, but teams can also create custom dashboards for the metrics they care about most. You can clone dashboards, add metrics, change chart types, apply filters, build formulas, and organize dashboards around your team’s reporting needs.
Yes. Pylon supports data warehouse integrations with Snowflake, BigQuery, Redshift, and AWS S3, so teams can sync customer issue data into their warehouse. Admins can select the data columns they care about, choose a sync cadence, and keep warehouse data updated automatically.
Yes. Pylon uses AI to help teams customize dashboards by adding metrics, changing chart types, applying filters, and building formulas. Teams can also use Ask AI to ask questions across issue and account data, and AI Reports to send scheduled Slack digests about escalations, product feedback, negative sentiment, and other support trends.
