Customer Stories

The next generation runs on Pylon

Learn how support teams are going agentic with Pylon, and reshaping how they do support.

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Trusted by 1,500+ B2B customers globally

How Writer automated enterprise support operations with Pylon

How Wispr Flow migrated from Front to handle 4x support volume with AI-powered operations

Vellum unifies support across Slack Connect and in-app chat

How Together AI consolidated support and success into one AI-powered command center

How Starbridge unlocked 25% more team capacity with Pylon

How Sardine replaced Zendesk in 5 Days and supercharged support

Why Rootly partnered with Pylon over Freshdesk & Zendesk

How Retell AI scaled to 200M+ calls with AI agents

Replo's journey from Zendesk to Pylon

How Pump maintains 0.3% annual churn while scaling support 10x

How OneSchema scales Slack and Microsoft Teams support

How Merge automated multi-region support operations with Pylon

Why Material chose Pylon over Zendesk

Why Loop chose Pylon over Intercom to power B2B support at scale

Lightdash unified support across Slack Connect, Community, email, and chat

How HockeyStack transformed post-sales with Pylon AI

How Hightouch scaled to over 300+ customer Slack channels

How Findigs replaced Salesforce Service Cloud and prevented 2x headcount growth

How Finch replaced Zendesk and Catalyst with Pylon's unified platform

How DataGrail unified customer data using Account Intelligence

How CodeRabbit scaled support operations during hypergrowth with Pylon

How Coalesce transformed account management with AI-powered summaries

How Builder.io reduced support complexity by 90%

How AssemblyAI scaled 24/7 support with AI agents

Why Ada chose Pylon for enterprise support

Go Agentic.

Pylon Workforce Management is available now. See it in action with a live demo.

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