See our recent webinar → Introducing Agentic Support
When an issue arrives, Background Agents gather account context, check connected systems, and begin the investigation. Your team opens the issue to work already completed instead of starting from zero.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Describe the work once in plain language. Agents follow those instructions to investigate issues and recommend what to do next.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Ask Pylon to summarize an issue, answer a question, or take action by tagging @Pylon without leaving Slack. Intercom supports customers in Slack. Pylon also lets your internal teams work with agents there.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Every issue, call, email, and product signal builds a living view of the account. Humans and agents use it to understand customer health, stakeholders, goals, risks, and opportunities before they act.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Intercom has strong customer-facing automation through Fin. Pylon is built around Agentic Support, where agents investigate issues, gather account context, work across systems, and move multiple tickets forward before a human gets involved.
Both can resolve customer questions. Pylon also gives your internal team Assist Agents and Background Agents that investigate issues, answer follow-up questions, and take action across support, CRM, product, engineering, and internal systems.
Both can support customers in Slack. Pylon also makes Slack an internal interface to your support operation, so sales, success, product, engineering, and support can ask agents questions and take action without opening another tool.
Yes. Pylon migrates your conversations, customers, knowledge, routing, and workflows, then helps translate your existing processes into Skills that humans and agents can run.
Ninety percent of Pylon migrations finish in under two months. The migration includes your historical conversations, customer records, knowledge, channels, routing, and workflows.
