Fin wasn't built for B2B support.
B2B support means complex, cross-team issues across every channel your customers use: Slack, Teams, email, and more. Pylon was built for exactly that, and while others get acquired, we're not going anywhere.
Committed to customers or a Salesforce roadmap line item?
Now being absorbed into Salesforce's Agentforce after the ~$3.6B acquisition. Prior Salesforce takeovers (such as Tableau or MuleSoft) brought years of roadmap uncertainty and a product repositioned around the parent's stack rather than yours.
With Pylon
Pylon ships with speed and intention. We take the features our customers request seriously and bring them to you ready to use.
Handling the long tail of complex issues
Strong on repetitive tickets, but reviewers say it turns "too general" on niche questions, sometimes hallucinating or needing a human.
With Pylon
Pylon was built for complex, cross-team issues. AI handles the repetitive work while ensuring a human has everything they need to resolve issues quickly.
Customer support for the team running support
Platform reviews repeatedly flag thin vendor support, summed up by one customer as "good platform, terrible support." Getting help when something breaks is a recurring frustration in user feedback.
With Pylon
Pylon's support team moves fast. With an average first response time of 8.9 minutes, resolution in 2.5 hours, and a 4.8 CSAT score, we hold ourselves to the same standard we help you deliver for your customers.
Integrate with your team’s tech stack
Pylon connects to your existing stack so tickets flow where they need to go — no tool switching, no copy-paste.
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"My team now comes to me asking, 'Can we do this in Pylon?' The answer is usually yes — and quickly. That just wasn't the case in Intercom."
20%
Reduction in average resolution time
25%
of customers now supported via Slack — a channel unlocked after migrating to Pylon
0
Hours of downtime during a full migration
Intercom worked for agents who just answer a ticket and move to the next one, but at Loop that was a small percentage of the support they were doing — the long-tail of complex issues got buried in a cluttered inbox with no way to organize or collaborate.
With Pylon
The migration transformed Loop's support from a necessary function into a strategic advantage. Complex issues now resolve faster through better collaboration tools. The Product team gets cleaner feedback through linked Linear tickets and enhanced tagging.
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.