Zendesk wasn't built for B2B teams.
Pylon gives you clear visibility into your workflows, AI that actually automates busywork, and fully unified customer context.
Why teams are choosing Pylon
Better visibility into your workflows and routing
Instead of buried assignment logic, build triggers that automate notifications, track SLAs, and get issues to the right team.
Native AI that works out of the box
Configure AI agents that deflect issues, detect knowledge gaps, track feature requests, and more — directly in Pylon.
All your customer context in one place
Track churn signals and health right where you manage support, so your team has full context for every account.
A true partner for your team
Get hands-on help from our support, customer success, and solutions teams.
How we compare across
key features
Pylon
Zendesk
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.