Bring every channel, customer, agent, and workflow into one system.
Build powerful agentic workflows with Skills, Memory, and Tools — in plain language, no code required. Your system, configured exactly how you want it.
Support customers across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, phone, and Discord without losing context between conversations.
The only support platform that builds support, account, and product intelligence, giving humans and agents the context to resolve complex, cross-functional B2B issues.
Open any ticket to a finished investigation. Ask follow-up questions, send agents into other systems, and keep multiple streams of work moving at once.
Every investigation, decision, and action either automatically improves or suggests how to improve your agents, skills, workflows, and knowledge automatically.
Build agentic workflows in plain language using Skills (reusable actions), Memory (persistent customer and account context), and Tools (integrations with your stack). No engineering resources required.
A unified context layer that aggregates every signal — support history, product usage, health scores, account tier — and surfaces it on every issue. Agents and humans always know who they’re dealing with and what matters.
Pylon doesn't just remember the answer but how you solve every issue. Your knowledge base improves with every customer interaction — without manual effort.
Traditional platforms bolt on AI. Pylon changes the work itself, with agents investigating, resolving, and acting while humans direct the work and provide judgment.
Build support, account, and product intelligence across conversations, CRM, product usage, logs, and code, then make it available via MCP to your agents and team.
Pylon supports Slack Connect, Microsoft Teams, email, in-app chat, WhatsApp, Discord, SMS, phone, and Telegram, all unified in one workspace. Every customer conversation becomes a tracked issue regardless of where it originates, so no request falls through the cracks.
Pylon unifies all three into a single inbox. Messages from Slack Connect channels, Microsoft Teams chats, and email threads are automatically converted into trackable issues, all visible in one place, with no manual copying or channel switching required.
Yes. Pylon's agents handle issues end-to-end, investigating, resolving, and acting on every signal. They automatically load account context, match the issue to the right Skills (your team's best-practice playbooks), and either resolve the ticket directly or escalate to a human with a full summary of what they found and what they recommend.
The Customer Context Graph is a unified context layer that aggregates every signal from every channel, including support history, product usage, health scores, and account tier, and surfaces it automatically on every issue. Agents always know who they are talking to before they reply.
Unlike Zendesk and Intercom, which were built before the AI era and treat B2B as an afterthought, Pylon was purpose-built for both from day one. Humans delegate work to agents instead of doing it manually, every issue is enriched with full account-level context, and self-improving workflows reflect your team's exact needs, so support gets faster and smarter over time.
