Pylon - Scale your Customer Operations

300+ customer channels

I highly, highly recommend Pylon. Pylon has quickly become one of the essential tools in our support toolkit that I would not go without. It has made Slack support as easy as email support. 🤯 Something previously reserved for just a handful of a company’s largest customers due to bandwidth limitations can now easily scale to more customers.

Teresa nesteby

Head of Success Engineering at

3 days to 3 minutes

“ previously took us 3 days to send a message to our 500+ slack channels. now it takes 3 minutes”

Erika Anderson

Chief Customer Officer at

Comms & support

“We rely on Pylon for nearly 100% of customer comms and support. It’s become the essential tool for our customer success teams.”

Curtis shelton

Global Head of Customer Support at

Visibility for all

“Shared Slack channels are no longer a black box. Our engineering team now has visibility into customer issues and can collaborate on them internally with support. Support gets to see the issues and internal discussion straight from Intercom. Everybody is happy!”

Lukas Köbis

CTO at

Topline and Bottomline

“Love what you guys are doing. It was impossible to scale our enterprise tier support beyond a handful of customers before Pylon. It's directly unlocked revenue while improving customer experience and saving our team time.”

Pritak Patel

Head of Post-Sales at

100s of hours

“I was told what we wanted was infeasible by other vendors and we were asking for the moon. Pylon came in, they had the right functionality, and it's saved us 100s of hours in operational time and improved reliability doing so.”

Charles Folsom

Head of Customer Success at

Data Unlock

“All that data was locked up in Slack ... there was no way for me to run a report on it. Right now our visibility is zero. Automatically logging engagement from Slack to Salesforce is HUGE win. We have a living pulse for what's going on with customers now.”

Nav singh

Head of Revenue Operations at

Everything you need to meet your customers in slack

Triage Channel

Handle requests from your accounts in a single feed -assign them to teammates and make sure they got answered

Learn More

AI Conversation Bundling

Intelligently bundle chat messages into conversations and automatically update their status based on responses using AI

Learn More

Broadcasts

Send out personalized product updates and outage alerts with one click

Learn More

Support Sync

Detect and route questions to your support system and let your agent take over the conversation from your existing support system with bidirectional sync

Learn More

CRM Sync

Automatically summarize and capture customer chat conversations in your CRM to understand rep performance, feed into customer health, and give leadership visibility

Learn More

Analytics

Track resolution and first response times for customer conversations, measure performance of CSMs, and identify customers who haven't been engaged recently

Learn More