The Agentic Support Platform

Support at
Lightspeed

Pylon lets humans and agents collaborate on customer work—investigating, resolving, and acting on every signal.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Stop doing the work.
Start directing agents.

Pylon investigates every issue before your team opens it. Direct agents to dig deeper, check other systems, and handle follow-up work while your team focuses on judgment.

Assist Agent

Your personal AI operator. Ask it to investigate, use your tools, take action, or delegate work to external agents.

Background Agent

Specialized agents that run skills automatically when triggered, then post their work back into the issue.

Slack Agent

Ask questions and take action from Slack using the same customer context, tools, and permissions available in Pylon.

Support Agent

Resolve customer questions automatically across every channel, bringing in humans when judgment is needed.

Skills

Teach agents how your team works with reusable instructions for investigating, resolving, and taking action.

"Our agents run on Pylon as the system of record and query it for customer context constantly. That's enabling work we simply couldn't do before. I used to be the bottleneck, and now people get a great answer 24/7."

Beau Gunderson

Chief Engineering Officer at Canvas Medical

Go Agentic.

Pylon Workforce Management is available now. See it in action with a live demo.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Support atLightspeed

Stop doing the work. Start directing agents.

Turn raw customer data into usable intelligence.

Support at
Lightspeed

Stop doing the work.
Start directing agents.