Set regular channels to convert every message into a ticket, or let users open one explicitly with the :ticket: emoji — whichever fits how your community operates.
Issues sync bidirectionally with complete fidelity — messages, files, and reactions stay aligned across Discord and Pylon without manual updates.
Once an issue is created, use the full set of Pylon features to triage and resolve it. Filter or spot Discord issues instantly via the Issue Source filter or the Discord logo.
Click into the App Directory from your Pylon dashboard and select the Discord integration to view setup instructions.
On the Accounts Page, hit the Add Account button to link your Discord channel in Pylon.
Choose the channel or channels you want to track from the list and hit save. You're done!
Yes. Select one or more channels during setup, and all conversations flow into Pylon as issues, filterable by the Discord logo or Issue Source filter.
You choose: every message in a channel becomes a ticket automatically or users trigger one with the :ticket: emoji.
Yes. Messages, files, and reactions sync bidirectionally between Discord and Pylon; no manual updates are needed.
Yes. Discord issues show the Discord logo and can be filtered using the Issue Source filter in Pylon's Views.
No. Pylon handles ticket creation and native syncing; no custom bot required. Setup takes a few steps in the App Directory.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
