Transparent and fair pricing that grows with you
Grow faster and consolidate products.
Starter
Setup basic support.
Billed annually
3 seat minimum
Professional
Scale your support.
Billed annually
3 seat minimum
Enterprise
Offer premium support.
Billed annually
7 seat minimum
Trusted by the next generation
Professional Services
We can work with you to ensure successful deployment through tailored professional services — from strategic guidance to hands-on assistance based on your specific needs.
Professional Services is available exclusively for annual Enterprise customers and requires a dedicated point of contact. Scope limited to out-of-the-box Pylon capabilities.
*Implementation support is available exclusively for annual Enterprise customers and requires a dedicated point of contact. Scope limited to out-of-the-box Pylon capabilities.
Channels
Routing
Agent Experience
Ticketing
Knowledge Base
Integrations
Analytics & Reporting
Issue Categorization
Team Collaboration
Automations
Developer
Security & Compliance
Support
Base
For smaller teams.
Premium
For scalably monitoring customer health and context.
Billed annually
Trusted by the next generation
Professional Services
We can work with you to ensure successful deployment through tailored professional services — from strategic guidance to hands-on assistance based on your specific needs.
Professional Services is available exclusively for annual Enterprise customers and requires a dedicated point of contact. Scope limited to out-of-the-box Pylon capabilities.
*Implementation support is available exclusively for annual Enterprise customers and requires a dedicated point of contact. Scope limited to out-of-the-box Pylon capabilities.
Features
AI Assistants
Accelerate your support with intelligent tools.
Base
Billed annually
Premium
Billed annually
AI Agents
Autonomous AI that helps with ticket
pre-work and resolution.
AI Agents
Starts at
Billed annually
AI Assistants
For scalably monitoring customer health and context.
Billed annually
AI Agents
Autonomous AI that helps with ticket routing, pre-work, and resolution.
Billed annually
Trusted by the next generation
Professional Services
We can work with you to ensure successful deployment through tailored professional services — from strategic guidance to hands-on assistance based on your specific needs.
Professional Services is available exclusively for annual Enterprise customers and requires a dedicated point of contact. Scope limited to out-of-the-box Pylon capabilities.
*Implementation support is available exclusively for annual Enterprise customers and requires a dedicated point of contact. Scope limited to out-of-the-box Pylon capabilities.
AI Assistants
AI Agents
(assignment, escalation)
Starter
Setup basic support.
Billed monthly
3 seat minimum
Professional
Scale your support.
Billed monthly
3 seat minimum
Enterprise
Offer premium support.
Billed annually
7 seat minimum
Trusted by the next generation
Channels
Routing
Agent Experience
Ticketing
Knowledge Base
Integrations
Analytics & Reporting
Issue Categorization
Team Collaboration
Automations
Developer
Security & Compliance
Support
Base
For smaller teams.
Premium
For scalably monitoring customer health and context.
Billed monthly
Trusted by the next generation
Features
AI Assistants
Accelerate your support with intelligent tools.
Base
Billed monthly
Premium
Billed monthly
AI Agents
Autonomous AI that helps with ticket
pre-work and resolution.
AI Agents
Starts at
Billed monthly
AI Assistants
For scalably monitoring customer health and context.
Billed monthly
AI Agents
Autonomous AI that helps with ticket routing, pre-work, and resolution.
Billed monthly
AI Assistants
AI Agents
(assignment, escalation)
FAQs
Yes. You need the core Platform to access other Pylon products.
Yes, they are all separate products to solve different use cases. Each replaces a different product you'd otherwise have to buy separately.
Yes, on the professional and enterprise tiers.
We aim to innovate on product, not pricing and therefore are typically cheaper than buying multiple other products that we consolidate.
Yes. We require a minimum of 3 seats for starter and professional and 7 seats for enterprise.