Open Assist Agent from any issue, account, or page. It understands where you are, can work across every connected system, and lets you investigate and act without changing tools.
Open Assist Agent from any issue, account, or page. It starts with the customer, conversation, and work already in front of you.
Assist Agent surfaces what to do next — not just what to know. Link a Linear ticket. Update a custom field. Create an internal thread. Draft a message. Escalate to the right team. All in a single action card, inside the conversation.
Kickoff several agents at once and get notified when they are done or need your input. Work on many issues in parallel or easily monitor and respond to outage reports.
Assist Agent remembers how you work. It adapts to your preferences, remembers how you've solved similar issues before, and applies that context going forward. The more your team uses it, the sharper it gets.
Assist Agent asks before it acts. Every action — creating a ticket, updating a field, sending a message — surfaces as an approval card for you to confirm or edit. Full AI power with a human in the loop.
Create triggers, analytics charts, and get NPS survey result themes explained to you. Never struggle with setup or usage of another Pylon feature.
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Pylon's Assist Agent is always-on AI inside the platform that helps support teams investigate issues, surface answers, and take action, not just suggest them. Open it from any issue or account, and it already knows the customer, the history, and what's happened. It can draft replies, link tickets, update fields, and escalate, all with an approval step so humans stay in control.
When you ask Pylon's Assist Agent to help respond to an issue, it reads the conversation, searches across your knowledge base, codebase, account history, and connected tools, and returns a draft reply ready to review, edit, or send. You can also ask it to investigate root causes, summarize what's been tried before, or suggest next steps before drafting anything.
Assist Agent is connected to everything in Pylon. When you open it from an issue or account, it already knows where you are, who the customer is, what's happened on the account, and what's been tried before. No copy-pasting context, no re-explaining: just ask and it goes.
Yes. You can kick off several Assist Agents at once and get notified when they're done or need your input, useful for working through a backlog in parallel or monitoring outage reports.
Yes. Assist Agent remembers how you work: your preferences, how you've solved similar issues before, and applies that context going forward. The more your team uses it, the sharper it gets.
