Slack
Track customer issues from shared Slack channels.
Why Teams Use It
Centralize Your Customer Support
Automatically send messages from Slack directly to Pylon’s Views and Internal Threads for unified tracking and faster responses.
Collaborate Without Leaving Slack
Use Internal Threads to give your team a private space to collaborate on customer issues and take quick actions without ever switching apps.
Automate Manual Workflows
Customize the in-Slack experience with automated off-hours messaging, structured data collection (like issue priority), and automatic channel bookmarking.
Never Lose Track of Key Champions
Receive real-time notifications when key stakeholders join or leave a customer channel, ensuring your account management is always proactive.
How to install
Step 1: Open the App Directory
Navigate to the sidebar in your Pylon dashboard and click into the Apps Directory.
Step 2: Connect Slack
Select the Slack integration and click to install. Note that you must be a Slack admin to complete this installation.
Step 3: Enable Channels
Once connected, enable Pylon in the relevant public, private, or Slack Connect channels where you wish to track customer conversations.
Step 4: Sync Multiple Workspaces (Optional)
If you manage a Slack Community or multiple workspaces, connect each individually from the directory to track messages across your entire ecosystem.
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.
