About us

Customer operations platform for modern businesses

Scalably meet your customers where they live: speed up sales cycles, increase retention, and improve customer experience

Our Story

While working at growing B2B startups, we noticed an industry-wide shift in B2B - the place that vendors communicate with their customers moving from email to chat platforms like Slack, Microsoft Teams, and Discord. Channels are the new inbox.

Channels put you and your customer on the same team and let you loop in stakeholders without friction. Sales cycles are dramatically faster and customers get to value quicker and retain better. So everyone is happy right? Wrong. Without tooling, these chat channels become difficult to operate at scale.

At Pylon we're building a platform to help support real-time customer operations in the places your customers already live. Get all the benefits of a great customer experience but without the operational burden.
Our value

Meet our team

Co-founder & CEO
Co-Founder & CTO
Co-Founder & CPO
Founding Engineer
Our Investors

Backed by leading VC firms

Catch Pylon in action

Schedule a demo or start your free trial and help your team scale customer operations 🚀