Customer operations platform for modern businesses

While working at growing B2B startups, we noticed an industry-wide shift in B2B - the place that vendors communicate with their customers moving from email to chat platforms like Slack, Microsoft Teams, and Discord. Channels are the new inbox.

Channels put you and your customer on the same team and let you loop in stakeholders without friction. Sales cycles are dramatically faster and customers get to value quicker and retain better. So everyone is happy right? Wrong. Without tooling, these chat channels become difficult to operate at scale.

At Pylon we're building a platform to help support real-time customer operations in the places your customers already live. Get all the benefits of a great customer experience but without the operational burden.