Pylon scans your customer channels each day, uses AI to summarize the conversations that happened, and syncs those summaries to the matching Account in HubSpot so your CRM reflects what's actually going on.
Sync fields in either direction between Pylon and HubSpot. Fields pulled into Pylon become available as filters in views, triggers, macros, and more.
When someone new joins a prospect or customer channel, Pylon adds them to HubSpot as a contact and links them to the right Account with no manual entry.
Create a Slack channel straight from a deal or company page. Pylon names the channel, invites you and all associated contacts, and enables itself inside it in one click.
From your Pylon dashboard, click into the App Directory.
Select the HubSpot integration and follow the in-app setup instructions to connect your account.
Choose which fields to sync and in which direction. Enable activity and contact sync so conversation summaries and new contacts flow into HubSpot automatically.
To create Slack channels from HubSpot, add a custom property to your Deal or Company object and add it to your layout. Follow the dedicated setup guide for the full configuration.
Every day, Pylon scans your customer channels for conversations that were had. For every conversation, AI summarizes the details and syncs the summary to the relevant Account in HubSpot.
Yes, with one difference: if configured on the Company object, the channel created will invite all contacts associated with the company; if configured on the Deal object, it will invite all contacts associated with the deal.
Yes. You can send a Broadcast to a set of customers based on data stored in HubSpot, and view and filter Issues by HubSpot tags.
Click into the App Directory from your Pylon dashboard and then click on the HubSpot integration to view setup instructions.
Yes. When someone new joins a prospect or customer channel, Pylon adds that contact to HubSpot and links it to the relevant Account.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
