Automatically send customer satisfaction surveys when issues are resolved. Measure how each interaction lands — with a rating, an optional follow-up question, and results that aggregate by assignee, team, and time period.
Send scheduled NPS surveys to your customer base on a cadence — quarterly, post-onboarding, or at any milestone. Audience selection, scheduling, and delivery are all handled inside Pylon.
Build fully custom multi-question surveys for any use case — post-onboarding feedback, QBR prep, product research, engagement checks. Choose your question types, set your delivery method, and send to the right audience.,-
Standalone survey tools send surveys. Pylon Surveys sends surveys and knows who each respondent is — their account, their ARR, their open issues, their health score. That context changes what you can do with the results and how easily you can connect with your customers.
Standalone survey tools send surveys. Pylon Surveys sends surveys and knows who each respondent is — their account, their ARR, their open issues, their health score. That context changes what you can do with the results and how easily you can connect with your customers.
Every survey response is linked to the account it came from. View NPS and CSAT trends at the account level, filter by tier, and connect survey signals directly to your account health picture — without any manual data stitching.
Most survey tools send via email. Pylon sends over Slack, email, and in-app web pop-up. For B2B SaaS teams where customer communication already lives in shared Slack channels, this means dramatically higher response rates without adding friction to the customer experience.
CSAT from your helpdesk. NPS from Gainsight. Custom surveys from a form builder. Pylon replaces all three — with a single builder, a single results view, and results that are already tied to the accounts and issues you're managing.
CSAT measures satisfaction with a specific interaction and is typically sent automatically after an issue is resolved. NPS measures overall loyalty and is sent on a recurring cadence to assess the health of the broader customer relationship.
Yes. Pylon Surveys supports delivery via Slack, email, and in-app web pop-up. For B2B teams whose customer communication already lives in shared Slack channels, Slack delivery typically produces significantly higher response rates than email alone.
Every survey response is automatically linked to the account it came from, so you can view NPS and CSAT trends by account, filter by ARR or tier, and connect survey signals to your overall account health picture — without any manual data stitching.
Yes. Score-based follow-up questions let you send different questions to detractors, passives, and promoters. For example, a low scorer might see "What could we have done better?" while a promoter sees "What's been most valuable?"
No. Pylon has built-in CSAT, NPS, and custom surveys, so results are already connected to the accounts and issues you're managing, no standalone survey tool required.
