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Automatically send customer satisfaction surveys when issues are resolved. Measure how each interaction lands — with a rating, an optional follow-up question, and results that aggregate by assignee, team, and time period.
Send scheduled NPS surveys to your customer base on a cadence — quarterly, post-onboarding, or at any milestone. Audience selection, scheduling, and delivery are all handled inside Pylon.
Build fully custom multi-question surveys for any use case — post-onboarding feedback, QBR prep, product research, engagement checks. Choose your question types, set your delivery method, and send to the right audience.,-
Standalone survey tools send surveys. Pylon Surveys sends surveys and knows who each respondent is — their account, their ARR, their open issues, their health score. That context changes what you can do with the results and how easily you can connect with your customers.
Standalone survey tools send surveys. Pylon Surveys sends surveys and knows who each respondent is — their account, their ARR, their open issues, their health score. That context changes what you can do with the results and how easily you can connect with your customers.
Every survey response is linked to the account it came from. View NPS and CSAT trends at the account level, filter by tier, and connect survey signals directly to your account health picture — without any manual data stitching.
Most survey tools send via email. Pylon sends over Slack, email, and in-app web pop-up. For B2B SaaS teams where customer communication already lives in shared Slack channels, this means dramatically higher response rates without adding friction to the customer experience.
CSAT from your helpdesk. NPS from Gainsight. Custom surveys from a form builder. Pylon replaces all three — with a single builder, a single results view, and results that are already tied to the accounts and issues you're managing.
Pylon supports CSAT, NPS, and fully custom surveys. Custom surveys can include one or multiple questions for onboarding, research, renewals, events, or any other customer program.
Surveys can be delivered through Slack, Microsoft Teams, email, chat, and web. You can choose the channel based on where each customer works with your team.
Yes. Trigger CSAT after an issue is resolved, schedule recurring NPS surveys, or send custom surveys when a customer reaches a defined lifecycle event.
Yes. Every response is linked to the correct contact and account, then displayed alongside the customer’s support history and account context.
Yes. Use scores and written feedback to notify owners, create tasks, start agent work, update account fields, and run follow-up workflows.
Filter and compare results by survey, account, segment, channel, team, agent, and time period. Track changes over time from one results dashboard.
