Unified ticketing for every channel
Pylon unifies support tickets from Slack, Teams, email, and more into one intelligent workspace — with AI that actually resolves issues.
Everything your team needs to move fast
Purpose-built for B2B support teams who need to manage complex customer work.
Omnichannel Ticketing
Customer sends a message in Slack or Teams? Auto-tracked. Email arrives? It's an issue. Every channel, one inbox.
Kanban & List Views
Visualize issues in a fully customizable Kanban board or list. Drag to change status, filter by assignee, group by priority. Bulk actions across any subset of issues.
Skill-Based Routing
Issues automatically land with the right person — route by language, product area, account tier, or any custom attribute. Build complex assignment trees with sub-teams.
Custom Fields
Add any field type to issues: text, select, date, user, boolean. Autofill with AI, sync from your CRM, collect from customers at submission, or set via API and triggers.
SLA Management
Define response and resolution SLAs per tier or priority. Track adherence in real-time, get alerted on breaches, and surface violating tickets for immediate action.
Issue Groups
When incidents strike multiple accounts, group related issues together. Link to incidents in PagerDuty, incident.io, or Rootly and drive coordinated responses at scale.
Integrate with your team’s tech stack
Pylon connects to your existing stack so tickets flow where they need to go — no tool switching, no copy-paste.
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AI that actually resolves issues
Deploy AI agents that handle questions end-to-end, gather context for your team, and escalate to humans when it matters.
Answers common questions instantly by surfacing the right docs. If it can’t resolve something, an AI agent hands it off to the right teammate with full context.
When an AI agent hits its limit, it follows your escalation rules and reassigns automatically. You can assign issues to the AI agent just like any team member.
Already building your own agent? Connect it via webhooks, API, or MCP and let Pylon handle the orchestration.
Get automated Slack digests of escalated issues, feedback trends, and at-risk accounts — no dashboard required.
From message to resolution
Customer reaches out — anywhere
A message in your shared Slack channel, a Teams thread, an email to support, or a submission from your customer portal. Pylon captures them all and creates a tracked issue automatically.
AI triages and routes instantly
The moment an issue is created, AI classifies it, extracts structured fields, scores priority, and routes it to the right team or individual based on your assignment rules — no manual triage needed.
Your team works in Pylon (or Slack)
Engineers and CSMs see all issues in a unified Kanban view with full context — account health, prior tickets, CRM data. Reply from Pylon and the customer sees it in their channel. No context switching.
Link, escalate, or auto-resolve
Connect issues to Jira, Linear, or GitHub tickets. Link to active incidents. Let the AI agent handle tier-1 queries end-to-end and escalate to humans when needed. Close issues from any channel.
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.