Purpose-built for B2B support teams who need to manage complex customer work.
Customer sends a message in Slack or Teams? Auto-tracked. Email arrives? It's an issue. Every channel, one inbox.
Visualize issues in a fully customizable Kanban board or list. Drag to change status, filter by assignee, group by priority. Bulk actions across any subset of issues.
Issues automatically land with the right person — route by language, product area, account tier, or any custom attribute. Build complex assignment trees with sub-teams.
Add any field type to issues: text, select, date, user, boolean. Autofill with AI, sync from your CRM, collect from customers at submission, or set via API and triggers.
Define response and resolution SLAs per tier or priority. Track adherence in real-time, get alerted on breaches, and surface violating tickets for immediate action.
When incidents strike multiple accounts, group related issues together. Link to incidents in PagerDuty, incident.io, or Rootly and drive coordinated responses at scale.
Pylon connects to your existing stack so tickets flow where they need to go — no tool switching, no copy-paste.
Pylon supports Slack Connect, Microsoft Teams, email, in-app chat, WhatsApp, Discord, SMS, phone, and Telegram, all unified in one workspace. Every customer conversation becomes a tracked issue regardless of where it originates, so no request falls through the cracks.
Yes. The moment an issue is created, AI classifies it, extracts structured fields, scores priority, and routes it to the right team or individual based on your assignment rules. You can also route by language, product area, account tier, or any custom attribute.
Yes. You can visualize issues in a fully customizable Kanban board or list. You can also drag to change status, filter by assignee, group by priority, and run bulk actions across any subset of issues.
Yes. You can define response and resolution SLAs per tier or priority, track adherence in real time, get alerted on breaches, and surface violating tickets for immediate action.
Yes. You can connect issues to Jira, Linear, or GitHub tickets and link them to active incidents. When an incident hits multiple accounts, Issue Groups let you group related issues and link to PagerDuty, incident.io, or Rootly to drive coordinated responses.
