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Releases
Introducing Product Intelligence
AI that transforms scattered feature requests into business insights that drive the product roadmap.
Advith Chelikani
November 12, 2025
Why B2B Teams Are Leaving Zendesk: Real Stories from AssemblyAI and Aptible
Cassie Carter
November 29, 2025
Reports
6 Leading AI Knowledge Base Platforms Compared for 2026
Pylon Team
November 28, 2025
Industry
How AI in SaaS Is Shaping the Future of Customer Success
Advith Chelikani
November 27, 2025
Industry
AI Agents for Customer Support: Best Practices and Real Results
Pylon Team
November 27, 2025
Industry
How to Scale B2B Email Support: Email Ticketing Systems & Best Practices
Pylon Team
November 26, 2025
Industry
Turn Support Noise into Roadmap Signal: Insights from Our Product Launch Webinar
Cassie Carter
November 25, 2025
Reports
AI Ticket Deflection: How to Reduce Your Team’s Support Volume by 60%
Pylon Team
November 21, 2025
Industry
Best Customer Support Platforms with Slack Integration | 2025 Guide
Pylon Team
November 20, 2025
Industry
How Accurate Churn Prediction Helps You Improve Retention
Dan Guo
November 20, 2025
Guides
How to Perfect Customer Onboarding: A Step-by-Step Guide
Dan Guo
November 20, 2025
Guides
Customer Retention Strategies and Insights To Reduce Churn
Dan Guo
November 20, 2025
Industry
What’s Customer Retention? Key Benefits for Your Company
Dan Guo
November 20, 2025
Industry
Customer Lifecycles: A Guide to Customer Journeys for Sustainable Growth
Dan Guo
November 20, 2025
Guides
Benefits of Multilingual Customer Support and Why It Works
Dan Guo
November 20, 2025
Industry
Chatbots vs. Conversational AI: How They Differ and Why It Matters
Advith Chelikani
November 20, 2025
Guides
Best Customer Success Tools to Proactively Manage B2B Accounts in 2025
Pylon Team
November 19, 2025
Industry
What Are the Best Customer Support Tools for Businesses in 2025? Top 10 Platforms Compared
Pylon Team
November 18, 2025
Guides
Best AI Ticketing Systems for 2026: Complete Guide
Pylon Team
November 14, 2025
Industry
Building the Best B2B Knowledge Base: The 2025 Guide to AI-Powered Self-Service
Pylon Team
November 13, 2025
Industry
From Support Tickets to Success Signals: Building Workflows That Drive Retention
Pylon Team
November 7, 2025
Industry
Knowledge Base Guide: Managing B2B Information Effectively
Yoona Kim
November 7, 2025
Guides
How to Reduce Time to Resolution and Boost Customer Satisfaction
Dan Guo
November 7, 2025
Guides
Customer Success vs. Customer Support: 7 Key Differences
Advith Chelikani
November 7, 2025
Guides
How AI Ticketing Systems Improve Customer Support, Plus Best Practices
Advith Chelikani
November 7, 2025
Guides
Principles and Strategies for Effective Customer Support
Dan Guo
November 7, 2025
Guides
Building Customer Success: Facts, Strategies, and Scaling
Dan Guo
November 7, 2025
Guides
Should You Switch from Zendesk? The Best Alternatives for 2026
Pylon Team
November 5, 2025
Industry
How to Turn Slack into a Ticketing System: A Complete Guide for 2025
Pylon Team
November 4, 2025
Guides
What to Look for in a B2B Customer Support Platform for 2026
Pylon Team
November 3, 2025
Industry
Why B2B Companies Are Switching from Zendesk in 2025
Pylon Team
October 31, 2025
Industry
The Complete Guide to Slack Integrations for Customer Support in 2025
Pylon Team
October 29, 2025
Industry
How to Scale Your Support Operations in Slack | A Guide to Modern B2B Platforms
Pylon Team
October 27, 2025
Industry
The Best B2B Customer Support Platforms in 2025 | A Complete Guide
Pylon Team
October 24, 2025
Industry
Using Microsoft Teams For Customer Support: The Complete 2025 Guide
Pylon Team
October 24, 2025
Guides
The Complete Guide to Scaling B2B Customer Support in Slack | 2025
Pylon Team
October 22, 2025
Industry
18 Best Customer Support Tools for Business in 2025 (Free & Paid Options)
Pylon Team
October 22, 2025
Industry
How AI and Automation Help Support Teams Handle 10x More Tickets
Pylon Team
October 20, 2025
Industry
Top 7 Slack Integrations for Customer Support in 2025: Pros, Cons, and Costs Comparison
Pylon Team
October 20, 2025
Industry
How AI Is Transforming B2B Customer Support | Complete Guide for 2025
Pylon Team
October 17, 2025
Industry
The Leading Support Platform for Knowledge Bases: A Comprehensive 2025 Guide
Pylon Team
October 17, 2025
Industry
How to Choose a B2B Platform That Unifies Support and Success
Pylon Team
October 15, 2025
Industry
How to Build a Customer Success Playbook: Guide and Examples
Dan Guo
October 14, 2025
Guides
Tips for Building Scalable Support Models That Boost Retention
Advith Chelikani
October 14, 2025
Guides
AI Help Desks: Providing Efficient, 24/7 Customer Support
Advith Chelikani
October 14, 2025
Guides
How to Choose a B2B Support Platform | Complete Guide for 2025
Pylon Team
October 10, 2025
Industry
Customer Feedback Surveys That Gather Actionable Insights
Advith Chelikani
October 10, 2025
Guides
AI for Customer Support: How Teams Can Scale Faster
Robert Eng
October 10, 2025
Guides
Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide
Pylon Team
October 6, 2025
Industry
Top Zendesk Alternatives with Modern User Experience | 2025 Guide
Pylon Team
October 3, 2025
Industry
Best Knowledge Base Software for Support Teams in 2025
Pylon Team
October 1, 2025
Industry
14 Best Zendesk Alternatives & Competitors
Advith Chelikani
August 8, 2025
Industry
B2B Customer Service Best Practices & Strategies
Franz Heller
July 23, 2025
Industry
13 Customer Support KPIs B2B Businesses Need to Track
Yoona Kim
July 11, 2025
Industry
Customer Support on Discord: How to Set It Up, Benefits, & Drawbacks
Yoona Kim
July 10, 2025
Guides
How to Setup a Shared Inbox in Gmail (All Methods)
Franz Heller
July 7, 2025
Industry
What is a Shared Inbox? Compare Shared Inbox Software Tools
Franz Heller
July 2, 2025
Industry
Omnichannel Customer Support: Definition, Examples, & Strategy
Marty Kausas
June 30, 2025
Industry
Best Practices for an Impactful Customer Success Strategy
Donal Woods
June 25, 2025
Guides
Internal Knowledge Base: What It Is, How to Set It Up, & Best Practices
Donal Woods
June 25, 2025
Industry
Key Features of Pylon's AI Knowledge Base Software
Marty Kausas
June 24, 2025
Industry
Best SaaS Help Desk Software & Ticketing Systems
Donal Woods
June 23, 2025
Industry
Omnichannel Chat: Definition, Benefits, & Best Practices
Robert Eng
June 23, 2025
Industry
Knowledge Base Articles: What They Are & How to Make Them Effective
Dan Guo
June 20, 2025
Industry
How to Integrate Slack with Email to Improve Team Responsiveness
Donal Woods
June 19, 2025
Industry
HubSpot Slack Integration: How To Do It & How To Get the Most Out of It
Anna Clink
June 17, 2025
Industry
How to Provide Customer Support on Discord: Complete 2025 Guide
Pylon Team
June 16, 2025
Guides
How AI-Powered Customer Support Reduces Response Times by 97% (Complete 2025 Guide)
Pylon Team
June 12, 2025
Guides
Service Level Agreements in Pylon: Managing Customer Response and Resolution Times
Pylon Team
June 9, 2025
Guides
How B2B Companies Scale Support Operations Using Slack: Complete Platform Guide 2025
Pylon Team
June 4, 2025
Industry
How AI Transforms Slack Support: Automating Responses and Intelligent Issue Triage
Pylon Team
June 3, 2025
Industry
The Practical Guide to Omnichannel B2B Support That Actually Works
Pylon Team
June 1, 2025
Industry
SaaS Customer Support: What It Is & Best Practices
Robert Eng
May 22, 2025
Industry
Why Multi-Channel B2B Support Software Outperforms Legacy Tools
Pylon Team
May 19, 2025
Industry
Beyond Support Tickets: The Complete Guide to Customer Success Platforms
Pylon Team
May 16, 2025
Industry
Conversational Ticketing: Streamlining Personalized Support
Anna Clink
May 16, 2025
Industry
What is B2B Customer Service? Definition, Best Practices, & Examples
Dan Guo
May 16, 2025
Industry
Connecting Your CRM & Help Desk with Pylon (Plus Other Options)
Anna Clink
May 11, 2025
Industry
Slack & Microsoft Teams Integration: A Breakdown of Options
Dan Guo
May 8, 2025
Industry
Pylon vs Intercom: Best for Streamlining B2B Customer Support
Pylon Team
May 6, 2025
Industry
Spotlight: Amber Monroe @ Paradigm Senior Services
Robert Eng
April 10, 2025
Spotlights
