Today, Pylon becomes the agentic support platform

Strategies and examples of customer retention for customer success teams

Spotlight: Zac Hodgkin @ Panther

Spotlight: Thomas Magnifico @ D-ID

Spotlight: Thibaut Martin @ Smart Role

Spotlight: Terrance Godfrey II @ Nooks

Spotlight: Shimon Perry @ Sellics

Spotlight: Shaun Porcar @ Sendbird

Spotlight: Shanta Bodhan @ Cornerstone

Spotlight: Ryan Seams @ Assembly AI

Spotlight: Ramona Aubry @ Expert.ai

Spotlight: Petro Perselis @ HackTheBox

Spotlight: Pablo Viera @ Workiva

Spotlight: Neal Travis @ AIHR

Spotlight: Marc-Olivier Meunier @ Bonne idée

Spotlight: Maranda Dziekonski @ Id.me

Spotlight: Kateryna Shelest @ Katico

Spotlight: Kai Moon @ Complete (YC W22)

Spotlight: Joseph Sterner @ Close

Spotlight: Joelle Wasserman @ SomethingCX

Spotlight: Jessica Herbert @ Canvas Medical

Spotlight: Jen Weaver @ Tettra

Spotlight: Hayden Michael Alvey @ Accounting Seed

Spotlight: Haley Tran @ Unify

Spotlight: Gareth Brickman @ Dagster

Spotlight: Emre Tekoglu @ Zywave

Spotlight: Emma Charles @ Everbridge

Spotlight: Eleni Vorvis

Spotlight: Edward Ward @ Delivery Solutions

Spotlight: Daryl Jason Lazaro @ Salesbricks

Spotlight: Danielle Murphy @ Spacelift

Spotlight: Colby Orona @ SkillGigs

Spotlight: Chelsea Madden @ SalesIntel.io

Spotlight: Carlos Hernandez @ Eppo

Spotlight: Austin Rutherford @ ScyllaDB

Spotlight: Ashley Sawatsky @ Rootly

Spotlight: Angela Apinyavat @ Inscribe

Spotlight: Andy Prisacaru @ Cado Security

Spotlight: Andrew Tsao @ Rill Data

Spotlight: Andrea Bumstead @ Kindsight

Spotlight: Amber Monroe @ Paradigm Senior Services

Spotlight: Allie Obanion @ SeekOut

Software for account management in modern B2B revenue teams

Slack & Microsoft Teams Integration: A Breakdown of Options

Should You Switch from Zendesk? The Best Alternatives for 2026

Service Level Agreements in Pylon: Managing Customer Response and Resolution Times

Sergio Sicairos, Founding Account Executive

Scaling customer support: 10 strategies that actually work

Scaling consistent customer experiences: A guide to tiered support

SaaS Customer Support: What It Is & Best Practices

SLA Best Practices: How to Set and Manage Customer Expectations

Pylon vs Intercom: Best for Streamlining B2B Customer Support

Pylon raises $17M Series A led by Andreessen Horowitz

Product Launch: Views

Product Launch: Triggers

Product Launch: Trigger Groups

Product Launch: Teams & Assignments

Product Launch: Slack-Teams Bridge

Product Launch: Slack Activity Sync

Product Launch: Search

Product Launch: Roles & Permissions

Product Launch: Pylon x Attio Integration

Product Launch: Product Ticketing

Product Launch: Notifications

Product Launch: Macros

Product Launch: Knowledge Base

Product Launch: In-App Chat

Product Launch: Email Support

Product Launch: Data Warehouse Sync

Product Launch: Dark Mode

Product Launch: Customer Portal

Product Launch: Custom Layouts

Product Launch: Custom Analytics

Product Launch: Conversational Ticketing

Product Launch: Community Support

Product Launch: Analytics v3

Product Launch: API

Principles and Strategies for Effective Customer Support

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Omnichannel Customer Support: Definition, Examples, & Strategy

Omnichannel Chat: Definition, Benefits, & Best Practices

Oliver Ruebener, Product Designer

Nicole Yamashiro, Product Support Engineer

Net promoter score (NPS): Why it matters, and how to improve it

NPS vs. CSAT: Key differences and when to use them

Modern ticketing systems for scaling support teams

Mei Mei, Operations Manager

Matthew Nagy, Product Support Engineer

Matt Chen, Software Engineer

Mastering SaaS customer engagement: A strategic playbook

Mana Anvar, Founding Account Executive

Knowledge Base Guide: Managing B2B Information Effectively

Knowledge Base Articles: What They Are & How to Make Them Effective

Key Features of Pylon's AI Knowledge Base Software

KPIs for Service Desks: The Executive's Guide To Measuring Performance

Jon Clark, Product Support Engineer

John Lee, Software Engineer

Jesse Chen, Founding Engineer

Issue tracking system examples to streamline modern workflows

Introducing native phone support

Introducing Product Intelligence