All Articles
Team

Yoona Kim, Founding Product Marketer

Welcoming Pylon's first product marketer!

Marty Kausas
March 17, 2025

Yoona Kim

✨ Founding Product Marketer ✨

Why did you join Pylon?

I joined Pylon for a lot of reasons, but the biggest one is the team dynamic. I love that the entire team is based in SF, everyone goes into the office 5x/week, and it's clear that every single person is working hard everyday. I'm also a big fan of Marty and think he's done an incredible job so far with Marketing/Growth, so I'm excited to build alongside him (and the rest of the team!) to make Pylon the next $10B company.

Yoona's Week 1

What is your favorite hobby?

I'm infamous for never having any "favorites" (I'll have a top 3 or something, never a clear favorite...), but my favorite hobby is probably golf. I'm a retired D1 golfer and have a love-hate relationship with the sport, but more of my friends have been getting into it, so it's been fun getting to play with them.

Explore more

Team

Nicole Yamashiro, Product Support Engineer

Advith Chelikani
March 24, 2025
Team

Jon Clark, Product Support Engineer

Advith Chelikani
October 14, 2024
Team

Anish Kachinthaya, Software Engineer

Advith Chelikani
January 27, 2025
Team

Ben Stone, Founding Product Designer

Robert Eng
February 19, 2025
Team

Oliver Ruebener, Product Designer

Robert Eng
March 5, 2025
Team

Mana Anvar, Founding Account Executive

Marty Kausas
January 13, 2025
Team

Anna Clink, Customer Success Manager

Advith Chelikani
March 17, 2025
Team

Bryant Lin, Software Engineer

Advith Chelikani
October 14, 2024
Releases

AI Agents v2

Marty Kausas
June 10, 2025

Explore more

Guides

How AI Ticketing Systems Improve Customer Support, Plus Best Practices

Advith Chelikani
November 7, 2025
Blog post
Guides

Customer relations techniques for stronger retention

Dan Guo
April 2, 2026
Blog post
Guides

How to build best-in-class customer support teams

Dan Guo
February 20, 2026
Blog post
Reports

Why B2B Teams Are Leaving Zendesk: Real Stories from AssemblyAI and Aptible

Cassie Carter
November 29, 2025
Blog post
Spotlights

Spotlight: Colby Orona @ SkillGigs

Marty Kausas
August 18, 2025
Blog post
Team

David Yang, Founding Engineer

Advith Chelikani
June 3, 2024
Blog post
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Blog post
Industry

What AI support tools are and how to use them

Dan Guo
March 6, 2026
Blog post
Guides

What’s a ticketing system? Transforming support with automation

Advith Chelikani
May 5, 2026
Blog post