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Releases
Introducing Product Intelligence
AI that transforms scattered feature requests into business insights that drive the product roadmap.
Advith Chelikani
November 12, 2025
Best Zendesk alternatives: 7 competitors ranked for 2026
Pylon Team
January 14, 2026
Industry
Building better customer experiences with CX automation platforms
Pylon Team
January 13, 2026
Industry
Best knowledge base software for B2B customer service in 2026
Pylon Team
January 12, 2026
Industry
Compare 8 leading omnichannel support platforms for 2026
Pylon Team
January 8, 2026
Industry
Survey customer experience: How to design, plan, and use CX surveys
Dan Guo
January 8, 2026
Guides
Customer satisfaction score (CSAT): What you need to know
Advith Chelikani
January 8, 2026
Guides
Template for an FAQ document: A guide for customer support managers
Yoona Kim
January 8, 2026
Guides
How to create the best FAQ pages for your customers
Advith Chelikani
January 8, 2026
Guides
Building Slack ticketing systems for scalable customer support
Pylon Team
January 7, 2026
Industry
The complete guide to AI customer support software in 2026
Pylon Team
January 6, 2026
Industry
Help desk software comparison guide for customer support managers
Dan Guo
January 6, 2026
Industry
The essential guide to customer success tools for post-sales teams
Dan Guo
January 6, 2026
Guides
A guide to help desks vs. support desks for customer support managers
Dan Guo
January 6, 2026
Guides
How to improve customer support quality: 2026 guide
Dan Guo
January 6, 2026
Industry
Executive playbook: How to deliver amazing interactions with customers
Dan Guo
January 6, 2026
Industry
Customer connection: Why it’s important and how to build it
Dan Guo
January 6, 2026
Industry
How to get started with customer support automation
Pylon Team
January 2, 2026
Industry
Mastering SaaS customer engagement: A strategic playbook
Pylon Team
December 30, 2025
Industry
Getting started with AI copilots for customer support
Pylon Team
December 29, 2025
Industry
Best support software in 2026: Why B2B teams choose Pylon
Pylon Team
December 25, 2025
Industry
Best CSM tools: 15 platforms compared for 2026
Pylon Team
December 24, 2025
Industry
