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Releases
Introducing Product Intelligence
AI that transforms scattered feature requests into business insights that drive the product roadmap.
Advith Chelikani
November 12, 2025
What’s customer care?: Making B2B customers feel valued
Dan Guo
January 29, 2026
Industry
Customer enablement: Benefits, best practices, and examples
Dan Guo
January 29, 2026
Industry
How escalation tools improve customer support response times
Pylon Team
January 28, 2026
Industry
A practical guide for building an effortless customer experience
Dan Guo
January 28, 2026
Guides
A guide to SaaS customer success: Strategies, roles, and metrics
Dan Guo
January 28, 2026
Guides
Customer experience KPIs: Metrics to measure and improve CX
Dan Guo
January 28, 2026
Guides
Transforming your team with AI for customer experience
Dan Guo
January 28, 2026
Guides
What’s a support ticket? Definition, systems, and best practices
Dan Guo
January 28, 2026
Guides
Client success management: Roles, importance, and best practices
Dan Guo
January 28, 2026
Guides
Building an effective customer support strategy: A playbook for B2B teams
Pylon Team
January 27, 2026
Industry
Best customer support tools for startups in 2026
Pylon Team
January 26, 2026
Industry
How to build a proactive customer support strategy that actually works
Pylon Team
January 23, 2026
Industry
Customer support bots: What they do and how to deploy one
Pylon Team
January 21, 2026
Industry
Building effective customer support channels in Slack
Pylon Team
January 20, 2026
Industry
Scaling customer support: 10 strategies that actually work
Pylon Team
January 19, 2026
Industry
Guide to modern support tools: Top picks for enterprise teams
Pylon Team
January 15, 2026
Industry
Best Zendesk alternatives: 7 competitors ranked for 2026
Pylon Team
January 14, 2026
Industry
Building better customer experiences with CX automation platforms
Pylon Team
January 13, 2026
Industry
Best knowledge base software for B2B customer service in 2026
Pylon Team
January 12, 2026
Industry
Compare 8 leading omnichannel support platforms for 2026
Pylon Team
January 8, 2026
Industry
Survey customer experience: How to design, plan, and use CX surveys
Dan Guo
January 8, 2026
Guides
Customer satisfaction score (CSAT): What you need to know
Advith Chelikani
January 8, 2026
Guides
Template for an FAQ document: A guide for customer support managers
Yoona Kim
January 8, 2026
Guides
How to create the best FAQ pages for your customers
Advith Chelikani
January 8, 2026
Guides
