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Product Launch: Roles & Permissions

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Advith Chelikani
April 2, 2024

Now available to our Enterprise plan customers: Roles & Permissions assignments to control what parts of Pylon users have access to!

🧑 Gate contractors from having access to workspace configuration, and sensitive platform features like setting SLAs

⛩️ Keep sensitive information locked down - allow certain teams or individuals to only have access to customer issues they are assigned to

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023

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Industry

Guide to modern support tools: Top picks for enterprise teams

Pylon Team
January 15, 2026
Blog post
Releases

AI Agents v2

Marty Kausas
June 10, 2025
Blog post
Spotlights

Spotlight: Colby Orona @ SkillGigs

Marty Kausas
August 18, 2025
Blog post
Industry

Best support ticketing systems: 7 top solutions for 2026

Pylon Team
February 2, 2026
Blog post
Reports

2024 State of Slack Support

Robert Eng
October 28, 2024
Blog post
Guides

Customer Feedback Loops: How to Turn Feedback into Actionable Growth

Dan Guo
December 5, 2025
Blog post
Guides

How to Turn Slack into a Ticketing System: A Complete Guide for 2025

Pylon Team
November 4, 2025
Blog post
Guides

Conversational automation for scaling high-volume B2B support

Advith Chelikani
April 2, 2026
Blog post
Guides

Customer Success Strategies: Your Guide to Driving Growth and Retention

Dan Guo
December 12, 2025
Blog post