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Product Launch: Roles & Permissions

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Advith Chelikani
April 2, 2024

Now available to our Enterprise plan customers: Roles & Permissions assignments to control what parts of Pylon users have access to!

🧑 Gate contractors from having access to workspace configuration, and sensitive platform features like setting SLAs

⛩️ Keep sensitive information locked down - allow certain teams or individuals to only have access to customer issues they are assigned to

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Releases

Product Launch: Dark Mode

Advith Chelikani
April 30, 2024

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Guides

SLA Best Practices: How to Set and Manage Customer Expectations

Yoona Kim
December 5, 2025
Blog post
Releases

Product Launch: Slack Activity Sync

Advith Chelikani
October 2, 2023
Blog post
Industry

Best support software in 2026: Why B2B teams choose Pylon

Pylon Team
December 25, 2025
Blog post
Industry

How AI Transforms Slack Support: Automating Responses and Intelligent Issue Triage

Pylon Team
June 3, 2025
Blog post
Industry

Conversational Ticketing: Streamlining Personalized Support

Anna Clink
May 16, 2025
Blog post
Industry

50+ Customer Support Statistics & Trends for 2025

Dan Guo
July 15, 2025
Blog post
Reports

The AI Playbook for B2B Support Teams: Key Insights from Our Webinar

Cassie Carter
December 15, 2025
Blog post
Team

Aashish Kapur, Software Engineer

Advith Chelikani
August 26, 2024
Blog post
Spotlights

Spotlight: Zac Hodgkin @ Panther

Marty Kausas
January 13, 2025
Blog post