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Product Launch: Roles & Permissions

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Advith Chelikani
April 2, 2024

Now available to our Enterprise plan customers: Roles & Permissions assignments to control what parts of Pylon users have access to!

🧑 Gate contractors from having access to workspace configuration, and sensitive platform features like setting SLAs

⛩️ Keep sensitive information locked down - allow certain teams or individuals to only have access to customer issues they are assigned to

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
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Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Guides

Role-based access control in customer support platforms

Advith Chelikani
May 15, 2026
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Guides

Scaling consistent customer experiences: A guide to tiered support

Dan Guo
April 22, 2026
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Guides

Client success management: Roles, importance, and best practices

Dan Guo
January 28, 2026
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024

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Industry

Understanding simple issue tracking systems for modern support teams

February 26, 2026
Blog post
Guides

Customer happiness: How to measure and improve B2B customer sentiment

Dan Guo
February 9, 2026
Blog post
Industry

How to Choose a B2B Platform That Unifies Support and Success

Pylon Team
October 15, 2025
Blog post
Industry

How to build relationships with customers for B2B growth

Dan Guo
January 29, 2026
Blog post
Releases

Product Launch: Product Ticketing

Advith Chelikani
November 29, 2023
Blog post
Industry

Best CSM tools: 15 platforms compared for 2026

Pylon Team
December 24, 2025
Blog post
Industry

Best Customer Support Platforms with Slack Integration | 2025 Guide

Pylon Team
November 20, 2025
Blog post
Industry

SaaS Customer Support: What It Is & Best Practices

Robert Eng
May 22, 2025
Blog post
Industry

An introduction to B2B customer messaging services

Dan Guo
April 17, 2026
Blog post