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Product Launch: Roles & Permissions

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Advith Chelikani
April 2, 2024

Now available to our Enterprise plan customers: Roles & Permissions assignments to control what parts of Pylon users have access to!

🧑 Gate contractors from having access to workspace configuration, and sensitive platform features like setting SLAs

⛩️ Keep sensitive information locked down - allow certain teams or individuals to only have access to customer issues they are assigned to

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Guides

Role-based access control in customer support platforms

Advith Chelikani
May 15, 2026
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Guides

Client success management: Roles, importance, and best practices

Dan Guo
January 28, 2026

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Industry

How to Scale B2B Email Support: Email Ticketing Systems & Best Practices

Pylon Team
November 26, 2025
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Guides

Customer retention benefits: How long-term relationships drive growth

Advith Chelikani
February 26, 2026
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Industry

6 Leading AI Knowledge Base Platforms Compared for 2026

Pylon Team
November 28, 2025
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Team

Yoona Kim, Founding Product Marketer

Marty Kausas
March 17, 2025
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Guides

Issue tracking system examples to streamline modern workflows

Robert Eng
April 22, 2026
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Industry

How B2B support teams are moving faster with AI

Pylon Team
March 28, 2025
Blog post
Team

How we built our support team from scratch

Marty Kausas
February 17, 2026
Blog post
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Blog post
Industry

Best AI Ticketing Systems for 2026: Complete Guide

Pylon Team
December 2, 2025
Blog post