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Product Launch: Roles & Permissions

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Advith Chelikani
April 2, 2024

Now available to our Enterprise plan customers: Roles & Permissions assignments to control what parts of Pylon users have access to!

🧑 Gate contractors from having access to workspace configuration, and sensitive platform features like setting SLAs

⛩️ Keep sensitive information locked down - allow certain teams or individuals to only have access to customer issues they are assigned to

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Guides

Client success management: Roles, importance, and best practices

Dan Guo
January 28, 2026
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Customer Portal

Advith Chelikani
February 18, 2024

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Team

Jon Clark, Product Support Engineer

Advith Chelikani
October 14, 2024
Blog post
Guides

How to Set Up Customer Support at Series A

Marty Kausas
November 15, 2024
Blog post
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Blog post
Industry

How to Choose a B2B Platform That Unifies Support and Success

Pylon Team
October 15, 2025
Blog post
Guides

How to build best-in-class customer support teams

Dan Guo
February 20, 2026
Blog post
Guides

Customer satisfaction score (CSAT): What you need to know

Advith Chelikani
January 8, 2026
Blog post
Guides

What’s customer success management? A guide

Dan Guo
January 8, 2026
Blog post
Spotlights

Spotlight: Ramona Aubry @ Expert.ai

Yoona Kim
August 18, 2025
Blog post
Releases

Introducing Product Intelligence

Advith Chelikani
November 12, 2025
Blog post