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Product Launch: Roles & Permissions

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Advith Chelikani
April 2, 2024

Now available to our Enterprise plan customers: Roles & Permissions assignments to control what parts of Pylon users have access to!

🧑 Gate contractors from having access to workspace configuration, and sensitive platform features like setting SLAs

⛩️ Keep sensitive information locked down - allow certain teams or individuals to only have access to customer issues they are assigned to

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Guides

Client success management: Roles, importance, and best practices

Dan Guo
January 28, 2026
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Guides

Role-based access control in customer support platforms

Advith Chelikani
May 15, 2026
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023

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Spotlights

Spotlight: Emre Tekoglu @ Zywave

Marty Kausas
December 3, 2024
Blog post
Industry

B2B Customer Service Best Practices & Strategies

Franz Heller
July 23, 2025
Blog post
Guides

How to Build a Customer Success Playbook: Guide and Examples

Dan Guo
October 14, 2025
Blog post
Spotlights

Spotlight: Shimon Perry @ Sellics

Marty Kausas
December 10, 2024
Blog post
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Blog post
Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Blog post
Industry

Top 8 support automation tools to scale your team in 2026

Pylon Team
February 18, 2026
Blog post
Team

Tom Zhou, Founding Engineer

Advith Chelikani
August 8, 2023
Blog post
Team

Alex Wu, Founding Engineer

Advith Chelikani
June 6, 2023
Blog post