All Articles
Releases

Product Launch: Roles & Permissions

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Advith Chelikani
April 2, 2024

Now available to our Enterprise plan customers: Roles & Permissions assignments to control what parts of Pylon users have access to!

🧑 Gate contractors from having access to workspace configuration, and sensitive platform features like setting SLAs

⛩️ Keep sensitive information locked down - allow certain teams or individuals to only have access to customer issues they are assigned to

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Industry

Best AI Customer Support Software for 2025

Marty Kausas
June 13, 2025
Guides

Client success management: Roles, importance, and best practices

Dan Guo
January 28, 2026
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024

Explore more

Guides

How to Build a Customer Success Playbook: Guide and Examples

Dan Guo
October 14, 2025
Blog post
Guides

The meaning of customer-centric culture for B2B teams

Dan Guo
February 5, 2026
Blog post
Industry

Best knowledge base article templates for support teams

Pylon Team
January 30, 2026
Blog post
Industry

Best Customer Success Tools to Proactively Manage B2B Accounts in 2025

Pylon Team
November 19, 2025
Blog post
Team

Bryant Lin, Software Engineer

Advith Chelikani
October 14, 2024
Blog post
Spotlights

Spotlight: Daryl Jason Lazaro @ Salesbricks

Advith Chelikani
April 8, 2025
Blog post
Guides

Customer Success vs. Customer Support: 7 Key Differences

Advith Chelikani
November 7, 2025
Blog post
Team

How we built our support team from scratch

Marty Kausas
February 17, 2026
Blog post

Integrating Your Chatbot & Knowledge Base: Benefits & How to Do It

June 2, 2025
Blog post