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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

AI Agents v2

Marty Kausas
June 10, 2025

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Account Management

Advith Chelikani
April 8, 2025
Blog post
Industry

AI help desk for scalable customer support: Features, benefits, and best practices

Pylon Team
December 22, 2025
Blog post
Guides

How to Turn Slack into a Ticketing System: A Complete Guide for 2025

Pylon Team
November 4, 2025
Blog post
Team

Tom Zhou, Founding Engineer

Advith Chelikani
August 8, 2023
Blog post
Team

Alex Wu, Founding Engineer

Advith Chelikani
June 6, 2023
Blog post
Industry

How B2B support teams are moving faster with AI

Pylon Team
March 28, 2025
Blog post
Spotlights

Spotlight: Thomas Magnifico @ D-ID

Marty Kausas
March 25, 2025
Blog post
Team

Aashish Kapur, Software Engineer

Advith Chelikani
August 26, 2024
Blog post
Spotlights

Spotlight: Chelsea Madden @ SalesIntel.io

Marty Kausas
February 6, 2025
Blog post