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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Industry

Business operations structure for modern B2B support teams

Robert Eng
May 5, 2026

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Team

Gautam Ramaswamy, Software Engineer

Advith Chelikani
October 14, 2024
Blog post
Industry

From Support Tickets to Success Signals: Building Workflows That Drive Retention

Pylon Team
November 7, 2025
Blog post
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Blog post
Team

Caleb Siu, Software Engineer

Advith Chelikani
October 21, 2024
Blog post
Guides

Transforming the support journey through omnichannel CX

Dan Guo
March 6, 2026
Blog post
Guides

How to Reduce Time to Resolution and Boost Customer Satisfaction

Dan Guo
November 7, 2025
Blog post
Guides

Issue tracking system examples to streamline modern workflows

Robert Eng
April 22, 2026
Blog post
Releases

Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Blog post
Industry

Best CSAT questions for B2B support teams (30 examples + benchmarks)

Pylon Team
April 6, 2026
Blog post