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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024

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Guides

How to Track Customer Support Metrics: A Strategic Guide

Dan Guo
December 5, 2025
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Team

Mana Anvar, Founding Account Executive

Marty Kausas
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How to get started with customer support automation

Pylon Team
January 2, 2026
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How to create the best FAQ pages for your customers

Advith Chelikani
January 8, 2026
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Best Customer Support Platforms with Slack Integration | 2025 Guide

Pylon Team
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A guide to help desks vs. support desks for customer support managers

Dan Guo
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Advith Chelikani
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Spotlights

Spotlight: Jen Weaver @ Tettra

Marty Kausas
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Dan Guo
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