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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
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Product Launch: Email Support

Advith Chelikani
October 18, 2023
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Product Launch: Views

Advith Chelikani
December 8, 2023
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Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
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Product Launch: Community Support

Advith Chelikani
November 16, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
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AI Agents v2

Marty Kausas
June 10, 2025
Releases

Product Launch: Conversational Ticketing

Advith Chelikani
December 3, 2023

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Building effective customer support channels in Slack

Pylon Team
January 20, 2026
Blog post
Guides

AI for Customer Support: How Teams Can Scale Faster

Robert Eng
October 10, 2025
Blog post
Spotlights

Spotlight: Ryan Seams @ Assembly AI

Marty Kausas
February 18, 2025
Blog post
Team

Alex Wu, Founding Engineer

Advith Chelikani
June 6, 2023
Blog post
Industry

How B2B Companies Scale Support Operations Using Slack: Complete Platform Guide 2025

Pylon Team
June 4, 2025
Blog post
Guides

How user engagement metrics drive product and growth decisions

Dan Guo
February 20, 2026
Blog post
Guides

Help desk software examples: Top solutions and use cases

Robert Eng
April 2, 2026
Blog post
Guides

Customer satisfaction ratings: How to improve your CSAT in B2B support

Advith Chelikani
April 17, 2026
Blog post
Industry

Top Zendesk Alternatives with Modern User Experience | 2025 Guide

Pylon Team
October 3, 2025
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