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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Releases

AI Agents v2

Marty Kausas
June 10, 2025

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Guides

How to build best-in-class customer support teams

Dan Guo
February 20, 2026
Blog post
Guides

Customer happiness: How to measure and improve B2B customer sentiment

Dan Guo
February 9, 2026
Blog post
Industry

How to Scale B2B Email Support: Email Ticketing Systems & Best Practices

Pylon Team
November 26, 2025
Blog post
Guides

How to Perfect Customer Onboarding: A Step-by-Step Guide

Dan Guo
November 20, 2025
Blog post
Guides

How to Set Up Customer Support at Series A

Marty Kausas
November 15, 2024
Blog post
Guides

Customer Feedback Surveys That Gather Actionable Insights

Advith Chelikani
October 10, 2025
Blog post
Guides

How AI Ticketing Systems Improve Customer Support, Plus Best Practices

Advith Chelikani
November 7, 2025
Blog post
Guides

Creating a Customer Experience Strategy That Drives Results

Dan Guo
December 8, 2025
Blog post
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Blog post