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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
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Product Launch: Community Support

Advith Chelikani
November 16, 2023
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: Product Ticketing

Advith Chelikani
November 29, 2023
Releases

AI Agents v2

Marty Kausas
June 10, 2025

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Guides

Template for an FAQ document: A guide for customer support managers

Advith Chelikani
January 8, 2026
Blog post
Team

Bryant Lin, Software Engineer

Advith Chelikani
October 14, 2024
Blog post
Team

Mei Mei, Operations Manager

Marty Kausas
July 15, 2024
Blog post
Guides

How to create the best FAQ pages for your customers

Advith Chelikani
January 8, 2026
Blog post
Spotlights

Spotlight: Colby Orona @ SkillGigs

Marty Kausas
August 18, 2025
Blog post
Guides

How artificial intelligence transforms customer experience

Advith Chelikani
May 5, 2026
Blog post
Industry

What is a virtual support agent? (And why B2B teams need one)

Advith Chelikani
May 15, 2026
Blog post
Industry

18 Best Customer Support Tools for Business in 2025 (Free & Paid Options)

Pylon Team
October 22, 2025
Blog post
Industry

Best Customer Support Tools: 12 Solutions for 2026

Pylon Team
December 16, 2025
Blog post