All Articles
Releases

Product Launch: Dark Mode

We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.

Advith Chelikani
April 30, 2024

Enterprise software doesn't have to be boring. We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Releases

Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024

Explore more

Industry

8 leading omnichannel support platforms compared for 2026

Pylon Team
February 3, 2026
Blog post
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Blog post
Industry

6 Knowledge Base Article Templates

May 16, 2025
Blog post
Guides

Great customer experience examples that set the standard

Dan Guo
February 23, 2026
Blog post
Industry

Top Zendesk Alternatives with Modern User Experience | 2025 Guide

Pylon Team
October 3, 2025
Blog post
Industry

How to build a proactive customer support strategy that actually works

Pylon Team
January 23, 2026
Blog post
Guides

Building Customer Success: Facts, Strategies, and Scaling

Dan Guo
November 7, 2025
Blog post
Industry

Customer effort score: The easiest way to measure customer friction

Dan Guo
February 26, 2026
Blog post
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Blog post