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Product Launch: Dark Mode

We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.

Advith Chelikani
April 30, 2024
Built for Modern B2B Support

Resolve issues faster, strengthen relationships, and uncover opportunities across every customer interaction.

Enterprise software doesn't have to be boring. We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Team

Dan Guo, Customer Success Manager

Advith Chelikani
January 15, 2025
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Team

John Lee, Software Engineer

Advith Chelikani
January 13, 2025
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023

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Spotlights

Spotlight: Thibaut Martin @ Smart Role

Advith Chelikani
April 1, 2025
Blog post
Guides

A guide to help desks vs. support desks for customer support managers

Dan Guo
January 6, 2026
Blog post
Spotlights

Spotlight: Andrea Bumstead @ Kindsight

Marty Kausas
December 12, 2024
Blog post
Industry

Creating an effective customer knowledge base in 2026

Pylon Team
January 29, 2026
Blog post
Spotlights

Spotlight: Ashley Sawatsky @ Rootly

Marty Kausas
November 3, 2024
Blog post
Guides

What are customer support tiers? An overview

Dan Guo
February 26, 2026
Blog post
Industry

6 Leading AI Knowledge Base Platforms Compared for 2026

Pylon Team
November 28, 2025
Blog post
Industry

Top 7 Slack Integrations for Customer Support in 2025: Pros, Cons, and Costs Comparison

Pylon Team
October 20, 2025
Blog post
Guides

AI Help Desks: Providing Efficient, 24/7 Customer Support

Advith Chelikani
October 14, 2025
Blog post