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Product Launch: Custom Analytics

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯

Advith Chelikani
June 13, 2024

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯

Create new pinned views with a curated set of graphs with specific visibility settings - make a dashboard for leadership on high level metrics, a dashboard for your product team on bug volume by product area, and more.

All customers will also now see a set of default dashboards with a wide array of new metrics and graphs!

Book a demo with Pylon for a modern support system to streamline your post sales process and unify tracking and solving of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Roles & Permissions

Advith Chelikani
April 2, 2024
Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
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Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Industry

50+ Customer Support Statistics & Trends for 2025

Dan Guo
July 15, 2025
Releases

Product Launch: Slack Activity Sync

Advith Chelikani
October 2, 2023
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024

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Reports

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Cassie Carter
November 25, 2025
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Guides

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Dan Guo
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Team

Mana Anvar, Founding Account Executive

Marty Kausas
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Dan Guo
April 4, 2025
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Pylon Team
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Dan Guo
December 5, 2025
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Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
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Industry

Should You Switch from Zendesk? The Best Alternatives for 2026

Pylon Team
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Spotlights

Spotlight: Carlos Hernandez @ Eppo

Advith Chelikani
March 4, 2025
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