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Product Launch: Custom Analytics

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯

Advith Chelikani
June 13, 2024

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯

Create new pinned views with a curated set of graphs with specific visibility settings - make a dashboard for leadership on high level metrics, a dashboard for your product team on bug volume by product area, and more.

All customers will also now see a set of default dashboards with a wide array of new metrics and graphs!

Book a demo with Pylon for a modern support system to streamline your post sales process and unify tracking and solving of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Roles & Permissions

Advith Chelikani
April 2, 2024
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
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Product Launch: Views

Advith Chelikani
December 8, 2023
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Releases

Product Launch: Slack Activity Sync

Advith Chelikani
October 2, 2023
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023

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Guides

B2B customer profile examples and best practices

Dan Guo
February 9, 2026
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Spotlights

Spotlight: Neal Travis @ AIHR

Marty Kausas
October 18, 2024
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Industry

How to build a proactive customer support strategy that actually works

Pylon Team
January 23, 2026
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Releases

Product Launch: Conversational Ticketing

Advith Chelikani
December 3, 2023
Blog post
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Blog post
Industry

Guide to modern support tools: Top picks for enterprise teams

Pylon Team
January 15, 2026
Blog post
Guides

How to respond well to positive feedback from customers

Dan Guo
April 2, 2026
Blog post
Team

Alex Wu, Founding Engineer

Advith Chelikani
June 6, 2023
Blog post
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Blog post