All Articles
Releases

Product Launch: Custom Analytics

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🀯

Advith Chelikani
June 13, 2024

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🀯

Create new pinned views with a curated set of graphs with specific visibility settings - make a dashboard for leadership on high level metrics, a dashboard for your product team on bug volume by product area, and more.

All customers will also now see a set of default dashboards with a wide array of new metrics and graphs!

Book a demo with Pylon for a modern support system to streamline your post sales process and unify tracking and solving of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: Roles & Permissions

Advith Chelikani
April 2, 2024
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Slack Activity Sync

Advith Chelikani
October 2, 2023
Releases

Product Launch: Conversational Ticketing

Advith Chelikani
December 3, 2023

Explore more

Industry

Modern ticketing systems for scaling support teams

Dan Guo
April 2, 2026
Blog post
Industry

8 leading omnichannel support platforms compared for 2026

Pylon Team
February 3, 2026
Blog post
Industry

Conversational Ticketing: Streamlining Personalized Support

Anna Clink
May 16, 2025
Blog post
Guides

SLA Best Practices: How to Set and Manage Customer Expectations

December 5, 2025
Blog post
Spotlights

Spotlight: Petro Perselis @ HackTheBox

Advith Chelikani
April 22, 2025
Blog post
Industry

6 Leading AI Knowledge Base Platforms Compared for 2026

Pylon Team
November 28, 2025
Blog post
Releases

Product Launch: Product Ticketing

Advith Chelikani
November 29, 2023
Blog post
Guides

Software for account management in modern B2B revenue teams

Robert Eng
April 2, 2026
Blog post
Industry

Getting started with AI copilots for customer support

Pylon Team
December 29, 2025
Blog post