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Product Launch: Custom Analytics

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯

Advith Chelikani
June 13, 2024

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯

Create new pinned views with a curated set of graphs with specific visibility settings - make a dashboard for leadership on high level metrics, a dashboard for your product team on bug volume by product area, and more.

All customers will also now see a set of default dashboards with a wide array of new metrics and graphs!

Book a demo with Pylon for a modern support system to streamline your post sales process and unify tracking and solving of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Roles & Permissions

Advith Chelikani
April 2, 2024
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Product Launch: Views

Advith Chelikani
December 8, 2023
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Product Launch: Notifications

Advith Chelikani
June 11, 2024
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Product Launch: Analytics v3

Marty Kausas
March 4, 2025
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Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
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Product Launch: API

Advith Chelikani
January 12, 2024
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Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
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Account Management

Advith Chelikani
April 8, 2025
Industry

50+ Customer Support Statistics & Trends for 2025

Dan Guo
July 15, 2025

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Industry

How AI in SaaS Is Shaping the Future of Customer Success

Advith Chelikani
November 27, 2025
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Best AI knowledge base software for customer support: Complete 2026 guide

Pylon Team
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Guides

What Are the Best Customer Support Tools for Businesses in 2025? Top 10 Platforms Compared

Pylon Team
November 18, 2025
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Team

Charleen Wang, Software Engineer

Advith Chelikani
March 3, 2025
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Releases

Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
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Guides

Customer satisfaction score (CSAT): What you need to know

Advith Chelikani
January 8, 2026
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Industry

How to Create a SaaS Knowledge Base

Robert Eng
June 16, 2025
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Team

Nicole Yamashiro, Product Support Engineer

Advith Chelikani
March 24, 2025
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Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
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