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Product Launch: Custom Analytics

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🀯

Advith Chelikani
June 13, 2024

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🀯

Create new pinned views with a curated set of graphs with specific visibility settings - make a dashboard for leadership on high level metrics, a dashboard for your product team on bug volume by product area, and more.

All customers will also now see a set of default dashboards with a wide array of new metrics and graphs!

Book a demo with Pylon for a modern support system to streamline your post sales process and unify tracking and solving of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Roles & Permissions

Advith Chelikani
April 2, 2024
Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Slack Activity Sync

Advith Chelikani
October 2, 2023
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Customer Portal

Advith Chelikani
February 18, 2024

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Team

Charleen Wang, Software Engineer

Advith Chelikani
March 3, 2025
Blog post
Releases

Product Launch: Dark Mode

Advith Chelikani
April 30, 2024
Blog post
Industry

Best AI Ticketing Systems for 2026: Complete Guide

Pylon Team
December 2, 2025
Blog post
Industry

Understanding simple issue tracking systems for modern support teams

February 26, 2026
Blog post
Guides

Transforming your team with AI for customer experience

Dan Guo
January 28, 2026
Blog post
Guides

Customer Lifecycles: A Guide to Customer Journeys for Sustainable Growth

Dan Guo
November 20, 2025
Blog post
Guides

Customer Success Best Practices: Guide to Improve Long-Term Retention

Dan Guo
December 12, 2025
Blog post
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023
Blog post
Spotlights

Spotlight: Hayden Michael Alvey @ Accounting Seed

Marty Kausas
January 21, 2025
Blog post