All Articles
Releases

Product Launch: API

Pylon is officially launching our API! We are excited to unlock a lot more uses cases for our customers via our API.

Advith Chelikani
January 12, 2024

Pylon is officially launching our API! We are excited to unlock a lot more uses cases for our customers. Check out our API documentation.

Teams are using our API to:

  • Power custom in-app frontends
  • Allowing their customers to submit issues from places like CLIs
  • Auto-creating trackable issues from backend events, like autodetected failures

Featuring:

  • Up-to-date documentation
  • Nested objects in payloads so you can use them to programmatically fetch more information
  • Consistent payload shapes and objects across endpoints
  • Request IDs for easy logging and debugging

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: Dark Mode

Advith Chelikani
April 30, 2024
Reports

Why B2B Teams Are Leaving Zendesk: Real Stories from AssemblyAI and Aptible

Cassie Carter
November 29, 2025
Team

Jon Clark, Product Support Engineer

Advith Chelikani
October 14, 2024
Reports

Turn Support Noise into Roadmap Signal: Insights from Our Product Launch Webinar

Cassie Carter
November 25, 2025
Releases

Product Launch: Roles & Permissions

Advith Chelikani
April 2, 2024
Releases

Product Launch: Search

Advith Chelikani
January 29, 2024
Team

Dan Guo, Customer Success Manager

Advith Chelikani
January 15, 2025
Team

Oliver Ruebener, Product Designer

Robert Eng
March 5, 2025

Explore more

Industry

Best Enterprise Support Platforms: 9 Solutions for 2026

Pylon Team
December 10, 2025
Blog post
Industry

Customer Churn: What It Is and How To Reduce It

Dan Guo
November 20, 2025
Blog post
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Blog post
Spotlights

Spotlight: Petro Perselis @ HackTheBox

Advith Chelikani
April 22, 2025
Blog post
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Blog post
Industry

10 B2B Knowledge Base Examples (& Why You Should Set One Up)

Marty Kausas
March 28, 2025
Blog post
Guides

A guide to help desks vs. support desks for customer support managers

Dan Guo
January 6, 2026
Blog post
Team

John Lee, Software Engineer

Advith Chelikani
January 13, 2025
Blog post
Industry

How AI in SaaS Is Shaping the Future of Customer Success

Advith Chelikani
November 27, 2025
Blog post