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Product Launch: Notifications

Stay up to date on the issues you are following by subscribing to Notifications for new activity on issues you care about.

Advith Chelikani
June 11, 2024

Stay up to date on the issues you are following by subscribing to Notifications for new activity on issues you care about.

🆕 Issue and message level indicators for unread messages

📤 In-app notifications tray to see what you've been assigned to or mentioned in

👂 A notification sound, so you can hop back to Pylon when a customer replies to an issue

🎨 Receive notifications in-app, on your desktop, or in Slack based on your preferences

Book a demo with Pylon for a modern support system to streamline your post sales process and unify tracking and solving of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Product Ticketing

Advith Chelikani
November 29, 2023
Releases

Product Launch: Search

Advith Chelikani
January 29, 2024
Releases

Product Launch: Slack Activity Sync

Advith Chelikani
October 2, 2023
Releases

Product Launch: Conversational Ticketing

Advith Chelikani
December 3, 2023
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023

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Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
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The Complete Guide to Slack Integrations for Customer Support in 2025

Pylon Team
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AI Ticket Deflection: How to Reduce Your Team’s Support Volume by 60%

Pylon Team
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Guides

The meaning of customer-centric culture for B2B teams

Dan Guo
February 5, 2026
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Spotlights

Spotlight: Angela Apinyavat @ Inscribe

Robert Eng
February 11, 2025
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How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
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Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
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Guides

How to Create FAQ Pages for Customers: A Guide for Startups

Dan Guo
December 8, 2025
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Team

How we built our support team from scratch

Marty Kausas
February 17, 2026
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