All Articles
Team

Matt Chen, Software Engineer

We're excited to welcome Matt as our Software Engineer!

Marty Kausas
September 9, 2024

Matt Chen

✨ Software Engineer ✨

We're extremely excited to welcome Matt to the Pylon team 🚀

Matt is a frontend FIEND and is going to help us ship features even faster than before 🤯 and get our design system in order 🎨

Matt joins us after spending a several years at Verkada, where he worked on a collection of different frontend features and owned core UI components.

Why did you join Pylon?

I joined Pylon for the people and the business! I am super excited to work with a group of talented and also excited individuals as we build something special. On the business side, Pylon is very promising. We’re building something beloved and and actually usable by end users, and it’s only going to get better from here.

Matt's Day 1

What is your favorite hobby?

My favorite hobby is long distance running. I’ve run two marathons in my life, and my dream is to qualify for the Boston Marathon one day. It’s been a while since I last ran because life has been busy, but I’m hoping to get back into it soon.

Explore more

Team

Bryant Lin, Software Engineer

Advith Chelikani
October 14, 2024
Team

Jon Clark, Product Support Engineer

Advith Chelikani
October 14, 2024
Team

Gautam Ramaswamy, Software Engineer

Advith Chelikani
October 14, 2024
Team

Aashish Kapur, Software Engineer

Advith Chelikani
August 26, 2024
Team

Caleb Siu, Software Engineer

Advith Chelikani
October 21, 2024
Team

Charleen Wang, Software Engineer

Advith Chelikani
March 3, 2025
Team

Ben Stone, Founding Product Designer

Robert Eng
February 19, 2025
Team

Anna Clink, Customer Success Manager

Advith Chelikani
March 17, 2025
Team

Oliver Ruebener, Product Designer

Robert Eng
March 5, 2025

Explore more

Guides

Customer support for entrepreneurs: Starting and scaling operations

Dan Guo
February 3, 2026
Blog post
Team

Audrey Li, Founding Engineer

Advith Chelikani
March 13, 2024
Blog post
Industry

How to Create a SaaS Knowledge Base

Robert Eng
June 16, 2025
Blog post
Spotlights

Spotlight: Colby Orona @ SkillGigs

Marty Kausas
August 18, 2025
Blog post
Guides

How AI Ticketing Systems Improve Customer Support, Plus Best Practices

Advith Chelikani
November 7, 2025
Blog post
Spotlights

Spotlight: Emma Charles @ Everbridge

Robert Eng
October 24, 2024
Blog post
Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
Blog post
Industry

6 best customer support chat platforms

Dan Guo
January 6, 2026
Blog post
Industry

Top 7 Slack Integrations for Customer Support in 2025: Pros, Cons, and Costs Comparison

Pylon Team
October 20, 2025
Blog post