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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024

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Team

Jesse Chen, Founding Engineer

Advith Chelikani
August 1, 2023
Blog post
Industry

Top 7 Slack Integrations for Customer Support in 2025: Pros, Cons, and Costs Comparison

Pylon Team
October 20, 2025
Blog post
Team

Donal Woods, Customer Success Manager

Advith Chelikani
March 3, 2025
Blog post
Guides

Essential guide to customer complaint management for B2B support teams

Dan Guo
February 3, 2026
Blog post
Spotlights

Spotlight: Amber Monroe @ Paradigm Senior Services

Robert Eng
April 10, 2025
Blog post
Industry

How B2B Companies Scale Support Operations Using Slack: Complete Platform Guide 2025

Pylon Team
June 4, 2025
Blog post
Guides

Survey customer experience: How to design, plan, and use CX surveys

Dan Guo
January 8, 2026
Blog post
Guides

How user engagement metrics drive product and growth decisions

Dan Guo
February 20, 2026
Blog post
Industry

The 6 best ticketing systems for startups

Dan Guo
January 6, 2026
Blog post