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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024

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Guides

What Are the Best Customer Support Tools for Businesses in 2025? Top 10 Platforms Compared

Pylon Team
November 18, 2025
Blog post
Guides

How to Track Key Customer Success Metrics for High Retention

Dan Guo
December 8, 2025
Blog post
Spotlights

Spotlight: Danielle Murphy @ Spacelift

Marty Kausas
October 20, 2024
Blog post
Industry

The Best B2B Customer Support Platforms in 2025 | A Complete Guide

Pylon Team
October 24, 2025
Blog post
Team

Yoona Kim, Founding Product Marketer

Marty Kausas
March 17, 2025
Blog post
Spotlights

Spotlight: Pablo Viera @ Workiva

Robert Eng
January 7, 2025
Blog post
Guides

How AI Ticketing Systems Improve Customer Support, Plus Best Practices

Advith Chelikani
November 7, 2025
Blog post
Releases

Account Management

Advith Chelikani
April 8, 2025
Blog post
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Blog post