All Articles
Releases

Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024

Explore more

Guides

SLA Best Practices: How to Set and Manage Customer Expectations

December 5, 2025
Blog post
Guides

What Are the Best Customer Support Tools for Businesses in 2025? Top 10 Platforms Compared

Pylon Team
November 18, 2025
Blog post
Industry

10 essential customer success tools for 2026

Pylon Team
January 22, 2026
Blog post
Reports

2024 State of Slack Support

Robert Eng
October 28, 2024
Blog post
Industry

How to Integrate Slack with Email to Improve Team Responsiveness

Donal Woods
June 19, 2025
Blog post
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Blog post
Industry

Best Customer Support Tools: 12 Solutions for 2026

Pylon Team
December 16, 2025
Blog post
Industry

NPS vs. CSAT: Key differences and when to use them

Advith Chelikani
February 23, 2026
Blog post
Guides

Customer experience KPIs: Metrics to measure and improve CX

Dan Guo
January 28, 2026
Blog post