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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Conversational Ticketing

Advith Chelikani
December 3, 2023
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024

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Team

Caleb Siu, Software Engineer

Advith Chelikani
October 21, 2024
Blog post
Guides

Customer Success Best Practices: Guide to Improve Long-Term Retention

Dan Guo
December 12, 2025
Blog post
Team

Aashish Kapur, Software Engineer

Advith Chelikani
August 26, 2024
Blog post
Industry

How to Effectively Scale B2B Customer Support

Marty Kausas
June 19, 2025
Blog post
Spotlights

Spotlight: Joseph Sterner @ Close

Marty Kausas
November 1, 2024
Blog post
Releases

Product Launch: Dark Mode

Advith Chelikani
April 30, 2024
Blog post
Industry

Connecting Your CRM & Help Desk with Pylon (Plus Other Options)

Anna Clink
May 11, 2025
Blog post
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Blog post
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Blog post