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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024

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Industry

The Leading Support Platform for Knowledge Bases: A Comprehensive 2025 Guide

Pylon Team
October 17, 2025
Blog post
Team

Dan Guo, Customer Success Manager

Advith Chelikani
January 15, 2025
Blog post
Guides

How AI Ticketing Systems Improve Customer Support, Plus Best Practices

Advith Chelikani
November 7, 2025
Blog post
Industry

Modern ticketing systems for scaling support teams

Dan Guo
April 2, 2026
Blog post
Industry

What is a Shared Inbox? Compare Shared Inbox Software Tools

Franz Heller
July 2, 2025
Blog post
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
Blog post
Guides

The support rep onboarding checklist for B2B SaaS companies

Dan Guo
May 8, 2026
Blog post
Spotlights

Spotlight: Jessica Herbert @ Canvas Medical

Marty Kausas
January 15, 2025
Blog post
Releases

Product Launch: Search

Advith Chelikani
January 29, 2024
Blog post