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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024
Built for Modern B2B Support

Resolve issues faster, strengthen relationships, and uncover opportunities across every customer interaction.

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Conversational Ticketing

Advith Chelikani
December 3, 2023
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024

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Guides

How to Provide Customer Support on Discord: Complete 2025 Guide

Pylon Team
June 16, 2025
Blog post
Team

Wendy Vang, Founding Designer

Robert Eng
July 1, 2024
Blog post
Spotlights

Spotlight: Hayden Michael Alvey @ Accounting Seed

Marty Kausas
January 21, 2025
Blog post
Guides

How user engagement metrics drive product and growth decisions

Dan Guo
February 20, 2026
Blog post
Releases

Introducing Product Intelligence

Advith Chelikani
November 12, 2025
Blog post
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Blog post
Industry

How AI Transforms Slack Support: Automating Responses and Intelligent Issue Triage

Pylon Team
June 3, 2025
Blog post
Guides

What’s the importance of customer experience management?

Dan Guo
February 9, 2026
Blog post
Industry

Building an effective customer support strategy: A playbook for B2B teams

Pylon Team
January 27, 2026
Blog post