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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024

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Guides

A guide to help desks vs. support desks for customer support managers

Dan Guo
January 6, 2026
Blog post
Guides

How to increase customer acquisition with great support experiences

Dan Guo
April 17, 2026
Blog post
Industry

Pylon vs Intercom: Best for Streamlining B2B Customer Support

Pylon Team
May 6, 2025
Blog post
Team

Tom Zhou, Founding Engineer

Advith Chelikani
August 8, 2023
Blog post
Industry

B2B Customer Health Score: Metrics and Best Practices

Dan Guo
December 15, 2025
Blog post
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Blog post
Industry

How to Scale Your Support Operations in Slack | A Guide to Modern B2B Platforms

Pylon Team
October 27, 2025
Blog post
Team

Bennett Amodio, Founding Engineer

Advith Chelikani
May 9, 2024
Blog post
Industry

Maximizing B2B growth with strategic account management solutions

Dan Guo
May 5, 2026
Blog post