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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024

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Industry

Why Multi-Channel B2B Support Software Outperforms Legacy Tools

Pylon Team
May 19, 2025
Blog post
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Blog post
Guides

Great customer experience examples that set the standard

Dan Guo
February 23, 2026
Blog post
Industry

Best AI Customer Support Software for 2025

Marty Kausas
June 13, 2025
Blog post
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Blog post
Team

Anna Clink, Customer Success Manager

Advith Chelikani
March 17, 2025
Blog post
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Blog post
Guides

B2B Customer Experience: How to Deliver Value at Every Stage

Dan Guo
December 5, 2025
Blog post
Industry

Why B2B Companies Are Switching from Zendesk in 2025

Pylon Team
October 31, 2025
Blog post