The triggers are customers moving into shared Slack or Teams channels, agents that need account context, or AI costs that grow with each automated resolution. Pylon is the agentic support platform built for B2B, and its agents investigate issues before your team opens them. 300+ teams have migrated to Pylon from Zendesk, Intercom (now Fin), and Salesforce. Intercom, Freshdesk, Help Scout, HubSpot Service Hub, Salesforce Service Cloud, Front, and Gorgias each fit other setups.
| Alternative | Best for | Notes from public sources |
|---|---|---|
| Pylon | B2B support in Slack, Teams, email, and chat | Full help desk with agents. Professional $89 per seat per month and Advanced $139 per seat per month, on an annual contract, plus agentic credits. |
| Intercom | In-app and product-led support | Fin AI Agent billed per outcome |
| Freshdesk | Growing teams on a budget | Freddy AI Agent and Freddy AI Copilot |
| Help Scout | Small teams that want a simple inbox | AI Answers billed per resolution, plus Inbox Assistant for the team |
| HubSpot Service Hub | Support next to the HubSpot CRM | Customer Agent answers across chat, email, forms, calling (beta), WhatsApp, and Messenger, and hands off to the team with context |
| Salesforce Service Cloud | Support on Salesforce records | Agentforce |
| Front | Email-centric customer relationships | Copilot assists teammates. Autopilot, an AI agent sold as an add-on, handles conversations end to end. |
| Gorgias | Ecommerce brands | Priced by monthly volume rather than per agent. AI Agent billed when it resolves a conversation. |
| Pylon | Zendesk | |
|---|---|---|
| Positioning | The agentic support platform built for B2B | A ticketing platform with AI agents, copilot, procedures, and automation |
| Plans | Professional $89 per seat per month and Advanced $139 per seat per month, on an annual contract. Enterprise custom. | Support Team, Suite Team, Suite Professional. Suite Enterprise + Copilot through sales. |
| AI pricing | Agentic credits. No per-issue fees. | AI agents billed by automated resolution beyond an included amount. Copilot is an add-on on Suite Professional, included in Suite Enterprise + Copilot, and not available on Suite Team. |
| Slack Connect | Native channel on every plan | Partial. With the Slack for Zendesk Support integration, people in a Slack Connect channel can open a request by mentioning @zendesk. External users get limited options. |
| Microsoft Teams | Advanced and above | Zendesk for Microsoft Teams app on every Suite plan and Support Team and above, to create, view, and update tickets in Teams. |
| MCP server | Read and write on every plan. Sends customer replies and posts internal notes. | Announced in May 2026; check Zendesk's developer docs for availability. |
Sardine moved off Zendesk in 5 days with zero downtime. The move covered 120,000 tickets, 50+ custom workflows, and 135 teammates. 90% of migrations to Pylon finish in under 2 months. AssemblyAI also moved from Zendesk and cut in-app chat first response time 97%.
For B2B teams that support customers in Slack, Teams, and email, Pylon is built for account-based support with agents.
Sardine moved in 5 days, and 90% of migrations to Pylon finish in under 2 months.
Yes. Zendesk plans include AI agents billed by automated resolution. Copilot is an add-on on Suite Professional, included in Suite Enterprise + Copilot, and not available on Suite Team.
Pylon Professional is $89 per seat per month and Advanced is $139 per seat per month, on an annual contract. Agentic features run on credits, and there are no per-issue fees. Zendesk's current plan prices are on its pricing page.
Pylon Workforce Management is available now. See it in action with a live demo.
