Your support queue,
finally under control
A modern help desk built for B2B teams. Triage, route, and resolve issues from Slack, email, Teams, and more — in one unified workspace.
No more toggling. No more missed tickets.
Built from the ground up for B2B support where context is everything.
Unified inbox
Every ticket from Slack, Teams, email, in-app chat flows and more into one place — no tab-switching required
Smart routing
AI reads the issue and routes it to the right team instantly. No more manual triage queues.
SLAs & priorities
Set SLAs by account tier. Get alerted before anything breaches so customers never slip through.
AI-drafted replies
Pylon reads the thread, pulls from your knowledge base and training material, and drafts a response — agents review and send in seconds.
Custom views & kanban
Build list views or kanban boards filtered by team, status, or tag. Save views for yourself or your whole team.
Engineering escalation
File a Linear, Jira, or GitHub issue directly from a ticket. Auto-link it to the customer and track until resolved.
Plugs into the tools your team already uses
Pylon connects your help desk to every tool in your team’s tech stack so nothing lives in a silo.
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Context at your fingertips,
every time
When a ticket opens, Pylon automatically surfaces everything your agent needs: account details, open issues, past tickets, CRM notes, and relevant KB articles — no digging.
From open ticket to resolved in minutes
Pylon handles the repetitive tasks so your team can focus on the hard ones.
Issue comes in
Pylon captures customer communication from every channel automatically and creates a structured ticket
AI triages & routes
Pylon classifies the issue, sets priority, and routes to the right team — no manual intervention.
Resolution
Full account history, KB suggestions, and an AI-drafted reply appear immediately. One click to send.
Insights surface
Ticket trends and AI-generated feature requests flow to your team and CRM automatically.
FAQs
Most teams are live in two weeks or less.
Yes. Pylon natively integrates with 40+ tools like Salesforce, HubSpot, Attio, Linear, Jira, Slack, Microsoft Teams and more. Check out all our integrations.
Yes. Our platform scales with your data, permissions, and security requirements. Learn more about our security and compliance.
We have transparent plans that scale with the products your team need. View our pricing page for details.
Every customer gets a dedicated customer success manager and solutions engineers. They’ll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.