Turn a customer conversation into an engineering ticket in seconds. Users can create a Jira issue straight from the Jira Details module on a Pylon issue or from the triage channel with a single click.
When a conversational ticket lands in your triage channel, hit Create Ticket to open a new Jira issue with a pre-filled, AI-generated title, so nothing gets lost in translation between support and engineering.
Comments in Jira flow back into Pylon as internal notes, and replies from Pylon's internal thread post to Jira as ticket comments.
When a Jira ticket is completed, the linked Pylon issue is flagged and moved to "On You," prompting you to follow up and tell the customer their fix has shipped.
Click into the App Directory from your Pylon dashboard, then select the Jira integration to view setup instructions.
From a Pylon issue, use the Jira Details module in the sidebar to pick a project and create a ticket — or search by identifier or keywords, or paste a ticket link to connect an existing one.
With product ticketing enabled, conversational tickets in your triage channel will show a Create Ticket button for selecting a Jira project on the fly.
Use Triggers to control how Jira status changes affect your Pylon issues, selecting the ticket source from the dropdown based on your integration.
Yes. When conversational tickets are posted in your triage channel and product ticketing is enabled, the Create Ticket button lets you select the Jira project along with a pre-filled, AI-generated title.
Yes. You can customize how Jira ticket status changes affect your Pylon issues using Triggers, selecting the ticket source from a dropdown based on your integration.
Comments on the Jira ticket flow back into Pylon as internal notes, so adding a message to the Jira ticket shows up as an internal note in Pylon. Replies on Pylon's internal thread post back to Jira as ticket comments.
Click into the App Directory from your Pylon dashboard and then click on the Jira integration to view setup instructions.
When a Jira ticket is completed, the Pylon issue receives a notification and gets moved to "On You," letting you know to tell the customer about the completed change.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
