Pylon's Ask AI and Copilot pull directly from your Confluence pages, so support answers reflect the documentation your team already maintains.
Copilot surfaces relevant Confluence content inside the issue view, giving agents the context they need to respond without switching tools.
Pylon draws on Confluence alongside past tickets, call recordings, and other connected MCPs like Notion and Linear to answer a single query from every relevant source at once.
Because Pylon reads live from your connected Confluence MCP, AI responses stay in sync with your documentation as it changes.
In your Pylon dashboard, go to the Integrations page and filter to the MCP category.
Select Confluence from the available MCP connections and complete the connection or add it as an external MCP tool.
Once connected, Pylon's Ask AI, Copilot, and other AI features will search Confluence when prompted with no need to switch tabs.
Yes. Pylon's AI features include Ask AI, Copilot for Issues, AI Agents, and Federated Search. Go to the Training Data page in Settings, click "Import Data," and follow the instructions to connect your Confluence content as a URL source. Imported pages are crawled and indexed to power AI answers and suggested replies.
Public URLs and crawled content are re-indexed every 7 or 30 days, depending on your Pylon plan. Your native Pylon Knowledge Base and past issues are always re-indexed live. If you need updated Confluence content to be available sooner, you can manually trigger a re-import from the Training Data settings page.
You have control over what each agent can access. Sources can be marked as public or internal depending on what workflows they should be used in, and individual AI Agents can be given access to different subsets of resources depending on the use case. This means internal Confluence runbooks can be made available to your team's copilot without being surfaced to customer-facing agents.
Yes. Pylon autogenerates topics for common questions received that are not covered by your connected documentation. To help you target your efforts in the highest-impact areas, AI highlights the most common missing topics. This is especially useful for teams using Confluence as their primary documentation source and for teams that want to know which gaps to fill first.
Yes. Pylon connects to Jira via its App Directory. From a Pylon issue, you can create or link a Jira ticket directly, and you can customize how Jira ticket status changes affect your Pylon issues using Triggers. Teams already using the Atlassian suite can connect both Jira and Confluence to get a fully integrated support and documentation workflow inside Pylon.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
