Gong calls surface across Pylon features like Ask AI, Account Copilot, and Account Widgets, so the insights from your recorded conversations are available exactly where your team handles accounts and issues.
Historical Gong calls automatically backfill into Pylon and new calls are ingested as they happen, so your call history is always current without anyone uploading or syncing a thing.
Calls are automatically associated with the correct account on ingestion, giving each customer a complete, accurate record without manual tagging.
Gong calls appear on the activity timeline for accounts and related issues, so your team can trace the whole relationship in a single view.
From your Pylon dashboard, click into the App Directory and select the Gong integration to view setup instructions.
Click Connect to link your Gong account. Note that you must be a Gong admin to complete this installation.
Once connected, historical calls automatically backfill into Pylon and new calls are ingested going forward.
Gong calls are used as data context for Pylon features like Ask AI, Account Copilot, and Account Widgets, and are visible on the activity timeline for accounts and related issues.
No. Historical Gong calls automatically backfill into Pylon, and new calls automatically get ingested and associated with the right account.
Yes. Ask AI lets you get questions about customers answered directly, pulling from ingested Gong calls along with the rest of an account's history.
Click into the App Directory from your Pylon dashboard and then click on the Gong integration to view setup instructions.
No. Any calls that are marked as private in Gong will be ignored. To protect participant privacy, on the call list in the Gong integration page in Pylon, you will only be able to see calls which you were a participant in.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
