Agentic Support

The Agentic Support Walkthrough shows how Pylon, an agentic support platform for B2B companies, manages customer issues in an Inbox view. Open tickets such as Issue #103614, “Email forwarding verification failure with screenshots,” appear in the support queue. When a new issue arrives, a Pylon agent investigates it in the background so the findings are ready when a support teammate opens the ticket. For Issue #104486, “Email forwarding not verifying after setup,” Pylon turns the investigation into a suggested reply that the teammate reviews and sends.

The walkthrough also demonstrates setting a consistent tone of voice for replies, asking Pylon to investigate further, and searching customer context across sources such as Notion pages, logs, and related issues. Pylon integrates with connected tools while allowing the team to control what the agent can access. It can aggregate account signals into a single customer view, shorten a drafted reply without removing the fix, and use issue knowledge to find the appropriate help article and draft an update. The demo concludes by showing how humans and agents work together across customer support tasks.