Pipe Pylon data directly into your Snowflake warehouse so you can query it next to your product, revenue, and customer data in one place.
Set up a Warehouse Sync that writes Pylon data into a Snowflake table automatically with the correct schema created for you.
Point the sync at a specific warehouse, database, schema, and table so Pylon data lives exactly where your team expects it.
Connect using an RSA key pair and a dedicated Snowflake user and role, so Pylon only ever touches the database you grant it access to.
Following Snowflake's key-pair auth guide, generate an unencrypted RSA private key and its associated public key.
Assign the public key to the Snowflake user Pylon will authenticate as. We recommend creating a new role with access to only the database you plan to use with Pylon, then granting that role to the authenticating user.
Install the Snowflake app from the Apps Directory. You'll need your Account Identifier (in the form <organization_name>-<account_name>), the Snowflake login name of the user tied to the public key, and the full private key including its header and footer lines.
Once the connection is tested and validated, you're ready to create a Warehouse Sync.
Once the connection is tested and validated, you're ready to create a Warehouse Sync. Configure the sync with your database, schema, and table (Pylon creates the table with the proper schema automatically). Optionally specify a warehouse and a role with write access. We recommend creating a dedicated database, schema, and role for Pylon data.
Generate an unencrypted RSA private key and associated public key, assign the public key to your Snowflake user, and provide Pylon with the full private key including the header and footer lines. Once the connection is tested and validated, you can create a Warehouse Sync. If you previously used password authentication, you'll need to disconnect and reconnect the Snowflake app from the App Directory.
Yes, using a Reverse ETL tool. Tools like Hightouch or Census can sync data from your Snowflake tables into Pylon Account fields via the Pylon API. You set up a data source (your Snowflake database), a model (a SQL query), and a destination (the Pylon API), then configure the sync to trigger when rows are added or updated. All usage data synced this way is written into Pylon as Account fields, which can then be used for filtering, sorting, and customer success workflows.
Pylon syncs customer issue data directly into your warehouse without any engineering effort. You can select the specific data columns you care about, set a sync cadence, and data will automatically be upserted; new records are inserted as new rows, and updated records replace existing rows.
Pylon recommends creating a new database and schema within your Snowflake account to store Pylon data. For best practice in access control, create a new role with access only to that database and grant that role to the authenticating user. When configuring the sync, you'll specify the warehouse used to write data, the database, the schema, the role, and the table name. Pylon will automatically create the table with the proper schema.
Install the Snowflake app from the Pylon App Directory. You'll need your Snowflake Account Identifier, the login name of the authenticating user, and the generated RSA private key.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
