Mention @Cursor in your issue copilot, and Pylon feeds the full context to Cursor's agent, delivering a code-aware response right where you're working.
Move on to another issue after tagging @Cursor. You'll get notified the moment your answer is ready so nothing blocks your queue.
Point the integration at a default repository so every response draws on your real code rather than generic guesses.
Choose a default model and repository during setup. Switch either one anytime from the Cursor integration page.
Click into the App Directory from your Pylon dashboard and open the Cursor integration.
Add your Cursor API key to connect the account. The integration page shows which account is linked; to switch accounts, disconnect and reconnect with a different key.
Select a default repository and model then save to finish. You can change both anytime from the Cursor integration page.
Open an issue, go to the Ask AI sidebar, and mention @Cursor in your message to get a response delivered in your issue copilot.
The Pylon and Cursor integration brings Cursor's codebase understanding directly into Pylon, so support and engineering teams can answer customer questions using live code context without switching tools. Support agents can reference the actual codebase when investigating technical issues, and engineers can debug Pylon tickets end-to-end from inside Cursor.
Pylon connects to Cursor via its MCP server. In Cursor, navigate to Settings, then Tools and MCP, and click Connect next to the Pylon MCP. You will authenticate via OAuth using your Pylon account. Member or Admin seat access is required.
Once connected, engineers can use Cursor to debug issues end-to-end by referencing a Pylon ticket link directly in a prompt. They can investigate the underlying code causing a customer-reported bug, write a fix, and put up a pull request, all without leaving Cursor or manually hunting through support threads.
No. Connecting Pylon to Cursor takes only a few steps through the Cursor settings panel and uses OAuth for authentication. No custom code or engineering work is required. Any team member with a Member or Admin seat in Pylon can connect their own instance in minutes.
B2B support for technical products often requires engineering context to resolve issues quickly. By connecting Cursor to Pylon, support and engineering teams share the same view of a customer issue with codebase context layered on top, so bugs get diagnosed and fixed faster and customers spend less time waiting for answers.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
