Linear

Turn customer issues into Linear tickets without leaving Pylon.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Create tickets where work already happens

Spin up a Linear issue straight from a Pylon ticket's sidebar or your triage channel. Pick the right team or project in a couple of clicks.

Skip the manual setup

When a conversational ticket lands in your triage channel, hit Create Ticket and start from an AI-generated title that's already filled in for you.

Keep both sides in sync

Linear comments flow into Pylon as internal notes, and your replies sync back as comments on the Linear issue so engineering and support stay aligned.

Close the loop with customers

When a Linear issue is marked complete, the linked Pylon ticket gets a notification and moves to "On You" so you know to follow up with the customer.

Give engineering full context

Pylon embeds a native module on every Linear issue, giving your product and engineering teams the customer context behind the request.

How to install

Group / Support email

Step 1

Open the App Directory

Navigate to the App Directory from your Pylon dashboard.

Step 2

Connect Linear

Click into the Linear integration and follow the in-app setup instructions to connect your workspace.

Step 3

Create or link issues

Create a Linear issue from a Pylon ticket's Linear Details module or the triage channel's Create Ticket button — or link an existing issue by searching its keywords or identifier or pasting its link.

Step 4

Enable customer requests (Optional)

Configure Pylon to create Customer Requests in Linear for tighter product-feedback tracking.

Frequently asked questions

Can I create a Linear ticket without leaving Pylon?

Yes. From a Pylon issue, a Linear Details module appears right in the sidebar — pick the team you want and click Create. You can also do it straight from your triage channel.

Does Pylon fill in any details for me when I create a Linear ticket?

Yes. When a conversational ticket lands in your triage channel, the Create Ticket button gives you a pre-filled, AI-generated title along with your choice of Linear project.

How do updates stay in sync between Pylon and Linear?

Comments post back to the Linear ticket and stay in sync, so engineering and support can collaborate on the same issue without leaving their own tools.

What happens to the customer's Pylon ticket once engineering finishes the Linear issue?

When the Linear issue is closed, all linked Pylon issues move back to Waiting on You, so your team knows the moment it's time to follow up with the customer.

Can engineering see the customer context behind a Linear issue?

Yes. Pylon embeds a native module onto your Linear issue so your product and engineering teams get context on the customer issue without having to jump back into Pylon.

Other integrations

Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.