Granola

Turn your Granola call notes into account context automatically.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Capture every call without lifting a finger

Granola transcripts shared through Zapier are ingested automatically and matched to the right account, so meeting context lands in Pylon without manual filing.

Give your AI the full customer story

Ingested transcripts become data context for Ask AI, Account Copilot, and Account Blocks, so Pylon's AI features reason over what was actually said on your calls.

See call history where you already work

Every synced transcript appears on the activity timeline for the relevant account and its related issues, keeping the full customer narrative in one place.

Route recurring meetings on autopilot

Configure recurring meetings to drop into a watched Granola folder and each one syncs to Pylon on its own.

How to install

Step 1

Connect Granola from the Apps Directory

Open the Apps Directory in your Pylon dashboard, click into the Granola app, and hit Connect. Granola will need to be connected to Pylon through Zapier, so you must also have a Zapier account. See the Granola setup guide.

Step 2

Connect your Pylon account

In Pylon, sign in to connect your account by generating an API token in Pylon and entering it into Zapier.

Frequently asked questions

How does Pylon receive Granola transcripts?

Through Zapier. The integration connects Granola to Pylon via a Zapier template, so a Business-tier Granola plan and a Zapier account are both required.

Which trigger should I use?

Either "Note added to folder" or "Note shared with Zapier" works. We recommend "Note added to folder" paired with a folder that recurring meetings auto-populate; non-recurring meetings have to be moved into that folder manually.

Are speaker names and timestamps included?

No. Because of limits on the data Granola surfaces, specific speakers and timestamps are missing from ingested call recordings.

What kind of vendor support do we get?

Every customer gets a dedicated customer success manager and solutions engineers. They'll help with set-up, onboard your team, and make sure you get value out of Pylon long-term.

Other integrations

Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.