See our recent webinar → Introducing Agentic Support
Connect any Pylon issue to an incident.io incident directly from the issue sidebar, so your team knows exactly which customers are affected while an incident is active.
Create Pylon views filtered to all customer issues tied to a specific incident, so you can see the full blast radius in one place.
Run reporting and analytics on how many customer issues are associated with each incident to quantify impact and prioritize follow-up.
Build trigger-based workflows for issues tied to an active incident, so escalations, updates, and routing happen automatically.
Click into the App Directory from your Pylon dashboard and select the incident.io integration to view its setup instructions.
Click Connect and authorize Pylon in incident.io to link the two systems.
Once connected, open the incident.io module in the Pylon issue sidebar and link customer issues to the appropriate incident.
Directly from the issue sidebar. Open the incident.io module within any Pylon issue view and connect it to the appropriate incident.
Yes. You can create a Pylon view filtered down to all tickets associated with a specific incident.
Yes. Pylon runs reporting and analytics on how many customer issues are associated with each incident.
Yes. You can build differentiated, trigger-based workflows that apply specifically to tickets tied to an active incident.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
