Shortcut

Link customer issues to Shortcut stories without leaving Pylon.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Connect support to engineering in one click

Attach any Pylon issue to a Shortcut story directly from the issue sidebar, so customer-reported bugs and requests reach your engineering team with full context.

Create stories without switching tools

Spin up a brand-new Shortcut story from inside Pylon, or search for and link an existing one with no need to jump between apps to file the work.

Keep story status consistent automatically

Set a default Issue Status that's applied whenever an open Shortcut story is linked, so your team always knows which issues are actively being worked.

Standardize new stories with templates

Apply your existing Shortcut Story Templates when creating a story from Pylon, keeping engineering tickets structured and consistent with how your team already works.

How to install

Step 1

Open the App Directory

Navigate to the sidebar in your Pylon dashboard and click into the Apps Directory.Click into the App Directory from your Pylon dashboard, then select the Shortcut integration to view setup instructions.

Step 2

Generate a Shortcut API token

In Shortcut, go to Settings > API Tokens, name the token, and click Generate Token. Copy the token into the Shortcut configuration modal in Pylon.

Step 3

Add the Webhook in Shortcut

Copy the Webhook URL and Secret Key from Pylon. In Shortcut, go to Integrations > Webhooks > Add New Webhook and paste in the copied values.

Frequently asked questions

Can I create a new Shortcut story from Pylon, or only link existing ones?

Both. From the Pylon issue sidebar you can search for and link an existing story, or create a brand-new story without leaving Pylon.

Can I apply Shortcut Story Templates when creating a story?

Yes. When creating a new story from Pylon, you can choose from any existing Story Templates in your Shortcut workspace.

Does linking a story update its status automatically?

Yes, if you configure it. You can set a default Issue Status from the App Directory that's applied automatically whenever an open Shortcut story is linked.

What do I need to connect Shortcut to Pylon?

A Shortcut API token, generated under Settings > API Tokens, plus a webhook configured in Shortcut using the Webhook URL and Secret Key provided by Pylon.

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