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Create PagerDuty incidents directly from Pylon so urgent customer problems reach the right on-call team instantly. The integration adds an "Alert on Issue" action you can drop into any Pylon Trigger.
Set conditions once and let Pylon do the rest. When an issue meets your criteria, it opens an incident on the PagerDuty service you specify, no manual handoff required.
Every incident is created with the relevant issue context attached, so on-call engineers start with the details they need instead of chasing them down.
A ready-made Trigger template ships with the integration as a starting point for alerting on Urgent priority issues, so you can go live without building a workflow from scratch.
From your Pylon dashboard, click into the App Directory and select the PagerDuty integration to view setup instructions.
Click Connect and enter your PagerDuty API token. Make sure the token has write access, which is required to create PagerDuty incidents from Pylon Triggers.
Once connected, use the "Alert on Issue" action inside Pylon Triggers to create incidents on any PagerDuty service when your conditions are met — or start from the included template for Urgent priority issues.
It adds an "Alert on Issue" action to Pylon Triggers. You use that action to create PagerDuty incidents as part of your own custom workflows.
Whenever the conditions in your Trigger are met. A common setup opens an incident on a specific PagerDuty service when a Pylon issue is marked Urgent priority.
Yes. Pylon creates the incident with the relevant issue context on the service you specify, so responders have what they need up front.
Your PagerDuty API token must have write access. Without it, Pylon can't create incidents from Triggers.
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