See our recent webinar → Introducing Agentic Support
Attach the right Rootly incident to any Pylon issue directly from the sidebar, so support and on-call teams share one view of what customers are experiencing.
Search existing Rootly incidents from the issue view and attach them in a click, or spin up a brand-new incident when one doesn't exist yet.
Build views filtered by a specific incident and run analytics on how many tickets are associated with it, giving you a clear picture of customer blast radius.
Set up trigger actions to create a new Rootly incident when conditions are met so nothing slips through.
Go to the Apps Directory page in your Pylon dashboard and click into the Rootly app. Note that you must be a Rootly administrator to complete setup.
Click Connect on the Rootly app, then log in to Rootly and create a role for your API token — or reuse an existing role with the required configuration.
Create an API token in Rootly and paste it into Pylon to finish connecting the two systems.
From the issue sidebar, use the Rootly module to search for and attach an existing incident, or create a new one on the spot.
Yes. From the Rootly module in the issue sidebar, you can search existing incidents and attach the right one, or create a new incident directly from the ticket.
Yes. You can set up trigger actions that create a new Rootly incident when specific conditions are met, such as an issue being escalated or reaching a certain status.
Yes. Once issues are linked, you can build views filtered by a specific incident and run reporting and analytics on how many tickets are associated with incidents.
Yes. You must be a Rootly administrator to complete the integration, since setup requires creating a role and generating an API token in Rootly.
Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.
Receive and respond to customer messages from Telegram
Manage B2B support directly in Slack channels alongside your team.
Connect Pylon to Granola to ingest call recordings
Sync Outlook Calendar meetings to customer records in Pylon
Automatically capture and log Google Meet call notes to Pylon
Automcatically link active incidents to affected customer conversations.
Enrich customer records with usage data from Amazon Redshift.
Create Shortcut stories from customer conversations automatically
Trigger PagerDuty incidents from critical customer-reported issues.
