Opsgenie

Alert on-call teams the moment a customer issue turns critical.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Escalate urgent issues without leaving your workflow

Send Opsgenie alerts straight from Pylon when an issue meets your conditions, so critical customer problems reach the on-call team automatically instead of waiting on a manual hand-off.

Route alerts through your own workflows

Installing the app adds an "Alert on Issue" action you can drop into any Pylon Trigger, letting you decide exactly which issues fire an alert and when.

Start from a proven setup

A pre-built Trigger template ships with the integration, giving you a ready-made starting point for alerting on Urgent priority issues.

Give responders the full picture

Every alert creates an incident on the specified Opsgenie service with the relevant issue context attached, so on-call engineers open the incident already knowing what's happening.

How to install

Step 1

Open the Opsgenie integration

Click into the App Directory from your Pylon dashboard and select the Opsgenie integration to view setup instructions.

Step 2

Connect and authenticate

Click Connect and enter your Opsgenie API token to link the two systems.

Step 3

Build your alerting workflow

Once connected, use the "Alert on Issue" action inside a Pylon Trigger to define when alerts should fire, or start from the included template for Urgent priority issues.

Frequently asked questions

How do I trigger an Opsgenie alert from Pylon?

Use the "Alert on Issue" action, which becomes available in Pylon Triggers once the app is installed. You add it to a Trigger and set the conditions that should fire an alert.

Do I have to build the workflow from scratch?

No. A pre-built Trigger template is included as a starting point for alerting on Urgent priority issues, which you can use as-is or customize.

What information is included in the alert?

The integration creates an incident on the specified Opsgenie service with the relevant issue context attached, so responders have what they need to act.

What do I need to connect Opsgenie?

An Opsgenie API token. You enter it after clicking Connect on the integration page to authenticate the connection.

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