Embedded iframes

Bring your own dashboards and tools right into Pylon.

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Why teams use it

Give agents context without switching tabs

Embed graphs, tables, internal dashboards, or any webpage that supports embedding directly inside the issue view, so your team sees the data they need without leaving Pylon.

Surface account health where you work

Add the same embedded views to the account view to keep customer context, metrics, and internal tooling one click away during every conversation.

Load the right data automatically

Use templated variables in the iframe URL to inject issue details, account details, or any custom field value, so each embed renders for the specific record your agent is looking at.

Embed anything, including your own tools

Point an iframe at a third-party page that supports embedding or at a webpage you build yourself, giving you full control over what appears alongside your tickets.

How to install

Step 1

Open the Apps Directory

Navigate to the Apps Directory in your Pylon dashboard. Scroll to the bottom of the page to find the iframe app.

Step 2

Select the iframe app

Select the iframe app to begin configuring an embed for your issue or account views.

Step 3

Add templated variables to your URL

Configure your iframe URL with templated variables to dynamically inject issue or account details, or any custom field values, so the embed loads the right context for each record.

Step 4

Set the iframe height

Use the custom sizing option to control the height of the iframe when it's embedded onto the issues view.

Frequently asked questions

What can I embed in an iframe?

Graphs, tables, internal dashboards, or any webpage that supports embedding. You can also build your own webpage and embed that.

Where do embedded iframes appear in Pylon?

Iframes can be embedded in both the issue view and the account view.

Can the iframe load different data per ticket or account?

Yes. Templated variables in the URL let you dynamically inject issue details, account details, or any custom field values, so the embed adapts to the record in view.

Can I control how the iframe looks?

You can control the height of the iframe using the custom sizing option when it's embedded onto the issues view.

Other integrations

Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.