GitHub Issues

Turn customer conversations into GitHub issues without leaving Pylon.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Create issues without breaking your flow

Spin up a GitHub issue straight from a Pylon ticket's sidebar or your triage channel, so support and engineering stay connected without switching apps.

Skip the manual write-up

When you create an issue from a triage channel ticket, Pylon pre-fills an AI-generated title, so you can file well-formed issues in a couple of clicks.

Keep engineering and support in sync

Comments on a GitHub issue sync back to Pylon as internal notes, and replies from Pylon's internal thread post back to GitHub as comments.

Know the moment a fix ships

When a linked GitHub issue is completed, the Pylon issue is moved to "On You" and notified, prompting you to close the loop with the customer.

How to install

Step 1

Open the App Directory

From your Pylon dashboard, click into the App Directory and select the GitHub integration to view setup instructions.

Step 2

Connect GitHub

Follow the in-directory setup steps to connect your GitHub account and repositories to Pylon.

Step 3

Enable product ticketing for your triage channel

With product ticketing enabled, conversational tickets in your triage channel will surface a Create Ticket button for filing GitHub issues.

Frequently asked questions

How do I create a GitHub issue from Pylon?

Two ways: from a Pylon issue, use the GitHub Details module in the sidebar to pick a team and click Create; or from a triage channel ticket, click the Create Ticket button and choose the target repo.

Can I link an existing GitHub issue instead of creating a new one?

Yes. You can search for an issue by keyword or identifier, or paste in a direct link to the issue.

Do comments stay in sync between GitHub and Pylon?

Yes, in both directions. GitHub comments sync into Pylon as internal notes, and comments from Pylon's internal thread sync back to GitHub as issue comments.

Does the GitHub issue link back to the original conversation?

Yes. Issues created from a triage channel include a link to the originating Slack conversation.

What happens when the GitHub issue is resolved?

The linked Pylon issue gets a notification and moves to "On You," signalling that it's time to update the customer on the completed change.

Other integrations

Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.