Fireflies.ai

Bring your team's call recordings and transcripts into Pylon.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Capture every customer call automatically

Meeting transcripts flow straight into Pylon the moment Fireflies finishes transcribing, so your team's call recordings are always where you track customer work.

Give the whole team full call coverage

Set a team-level webhook on Fireflies to pull in every teammate's recordings, not just your own.

Keep calls attributed to the right account

Every call is automatically matched to the correct Pylon account, so conversations from across your team roll up to the customer they belong to.

Protect participant privacy by default

Team members only see the calls they personally attended in the Fireflies integration list, while all calls still sync behind the scenes and attribute correctly.

How to install

Step 1

Open the Apps Directory

Go to the Apps Directory in your Pylon dashboard. Make sure you're a Fireflies.ai administrator before starting, since the setup requires admin access.

Step 2

Connect Fireflies

Click into the Fireflies app and hit Connect to begin linking your account.

Step 3

Set up the webhook in Fireflies

Log in to Fireflies and open the webhooks page. Copy the Webhook URL and Secret Key from Pylon into Fireflies, add Meeting transcribed to the subscribed objects, then test the webhook to confirm it works. Team-level webhooks require the Fireflies enterprise tier and are needed to pull in your whole team's recordings.

Step 4

Add your API key

On the Fireflies developer settings page, copy your API Key and paste it into Pylon.

Step 5

Confirm calls are flowing in

Once calls come through, they'll appear on the Apps Directory > Fireflies page in Pylon and become visible across all Pylon features.

Frequently asked questions

What triggers a call to sync into Pylon?

Fireflies sends a webhook when a meeting is transcribed. Once you've subscribed to the Meeting transcribed object, each new transcript flows into Pylon automatically.

Can I pull in calls from my entire team?

Yes, but it requires a team-level webhook, which is available on the Fireflies enterprise tier. Team-level webhooks are what allow all of your team's call recordings to be pulled into Pylon.

Why can't I see my teammates' calls in the Fireflies list?

To protect participant privacy, the call list only shows calls you personally attended. Calls from other team members are still ingested and attributed to the correct Pylon account behind the scenes.

Do I need admin access to set this up?

Yes. You must be a Fireflies.ai administrator to complete the app install process.

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