Fathom

Turn every customer call into account context automatically.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Capture call context without lifting a finger

New Fathom calls are ingested automatically and associated with the correct account, so meeting insights land in Pylon without any manual logging.

Give your AI features the full picture

Fathom calls feed Pylon features like Ask AI, Account Copilot, and Account Widgets, enriching automated answers and account summaries with what was actually said on calls.

See account history at a glance

Every Fathom call appears on the activity timeline for the associated account and related issues, giving your team one place to trace the full customer relationship.

Keep the whole team's calls in sync

Calls from every member of your Fathom organization are pulled in and attributed to the right Pylon account, so account records stay complete across the team.

How to install

Step 1

Open the Apps Directory

Navigate to the Apps Directory from your Pylon dashboard. You must be a Fathom administrator to complete the install, and a Fathom Team or Business plan is required to sync calls across your organization.

Step 2

Connect Fathom

Click into the Fathom app and hit Connect to begin setup.

Step 3

Sign into Fathom

Sign into Fathom and connect your accounts to finish linking the integration.

Frequently asked questions

How do calls get associated with accounts?

Automatically. New Fathom calls are ingested and matched to the correct Pylon account with no manual tagging required.

Which Pylon features use Fathom call data?

Fathom calls serve as context for Ask AI, Account Copilot, and Account Widgets, and appear on the activity timeline for accounts and related issues.

Can I see calls that my teammates recorded?

On the Fathom integration call list in Pylon, you'll only see calls you personally participated in, to protect participant privacy. Calls from other team members are still pulled in and attributed to the correct Pylon account.

Do I need a specific Fathom plan?

Yes. A Fathom Team or Business plan is required to sync calls from across your organization, and you must be a Fathom administrator to run the install.

Other integrations

Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.