Custom Call Recorder

Bring recordings from any call tool into Pylon.

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Trusted by 1,500+ B2B customers globally

Why teams use it

Give support and success teams full call context

Send recordings from a call tool Pylon doesn't natively support into your instance, so your team sees the complete picture of what's happening with a customer alongside every issue and account.

See calls where they matter

Ingested recordings appear as activities directly on issue and account pages, putting conversations in context instead of siloed in a separate tool.

Feed calls into Pylon's AI features

Recordings uploaded through the API become data context for Ask AI, Copilot, and Notebooks.

Keep every native feature working

Calls ingested through the Custom Call Recorder API behave exactly like those from a supported provider. All standard Pylon functionality continues to work as expected.

How to install

Step 1

Reach out to the Pylon team

If you're using a call recorder Pylon doesn't yet support, contact the Pylon team so they can share setup guidance for your specific tool.

Step 2

Upload recordings via the Custom Call Recorder API

Send your own call recordings into Pylon through the Custom Call Recorder API. Once ingested, recordings surface as activities and feed Pylon's AI features just like calls from a native integration.

Frequently asked questions

What if my call recorder isn't natively supported by Pylon?

You can still bring recordings in. Reach out to the Pylon team for setup guidance, then upload your recordings through the Custom Call Recorder API.

Will Pylon's features still work with recordings I upload myself?

Yes. All native Pylon functionality continues to work as expected with calls ingested through the Custom Call Recorder API.

Where do uploaded recordings show up in Pylon?

Recordings appear as activities on issue and account pages, giving support and success teams complete context on the customer.

Can uploaded calls be used by Pylon's AI features?

Yes. Recordings are available as data context for Ask AI, Copilot, and Notebooks.

Other integrations

Pylon connects with the tools your team lives in — Slack, email, CRMs, ticketing systems,and more. Meet your customers where they are and streamline every support workflow.